Problem Analysis, Resolution and Prevention
Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence
Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues
Support users in the use of Vishay-standard computer equipment by providing necessary training and advice
To escalate more complex calls to the relevant IT support groups
Customer Service
To provide quick, responsive Service Desk support consistently
Take ownership of user incidents and be proactive when dealing with user issues
Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles
Follow standard operating procedures
Completes requests in a timely and accurate manner as defined by documentations
Proficiently communicate in English for End User interactions and IT collaboration
Administration
Assist Management in reaching performance targets
Provide IT management with timely status and accomplishment reports
Keep current on all the technology used in the environment supporte
What We Do
Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. Serving customers worldwide, Vishay is The DNA of tech™ Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). More on Vishay at www.Vishay.com. Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today. It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [email protected] assistance. Equal Opportunity Employer
