Global IFM Transitions Lead

Job Title

Global IFM Transitions Lead

Job Description Summary

Under the direction of the Global IFM and Procurement Transitions Sr. Director, this role is responsible for leading and managing the transition of Integrated Facilities Management (IFM) Services from current suppliers to C&W on a global scale.

Job Description

Our Core Values 

Driven: We celebrate determination in pursuit of excellence.

Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.

Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.

Visionary: Our continuous quest for improvement is guided by our desire to design a better future.

Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Responsibilities

Develop bespoke IFM transition strategies through analysis of; client contracts, platform resources and RFI receivables adjusting all plan dates and deliverables accordingly.

Lead executive level internal and external client meetings to ensure productive discussions and effective decision-making on various IFM deployment variables.

Lead key stakeholder team (Platform, EHS, WX and Sustainability)

Develop and design presentation materials to effectively communicate key information and insights, transforming complex concepts into clarity.

Identify potential risks, implement risk management strategies, and develop mitigation plans to minimize impact.

Create and refine process maps and workflows to enhance operational efficiency and clarity.

Present content weekly to clients and stakeholders, raising key points and potential risks in a clear and crisp manner.

Develop portfolio wide site services matrixes and service level requirements for each location managing large volumes of data with detailed attention.

Work with Critical Solutions team to analyze and prioritize client asset and PM data against incumbent’s and make recommendations based on C&W Global Standards.

Develop portfolio wide dispatch matrix strategy and prepare files for upload.

Partner with recruiting and HR to interview, select, and hire incumbent employees, and new hires

Align closely with Finance and Procurement Workstreams to develop go-live tools and training strategies.

Perform a series of go-live controls ensuring flawless execution.

Perform as trainer and IFM SME for incoming staff developing welcome strategies, act as a POC for questions and hosting training to ensure the incoming team is effectively onboarded.

File Management: efficient storage, retrieval, and security of documents.

Identify and incorporate opportunities for process improvement: Facilitating process development and program enhancement

Job Requirements and Qualifications

BA/BSc degree (MBA / advanced degree in business or other applicable, highly desired)

General understanding of key occupier service lines, especially facility management, project management, and integrated portfolio management.

Strong executive presence and agility.

5+ years of project/program management experience with an emphasis on setting SMART goals and objectives and then managing people, processes, and resources to deliver on time, on budget, and to the required standard/quality, etc.

Accomplished people leader, manager, and developer – can demonstrate people and stakeholder management experience as both leader and team member.

Strong communication and presentation skills – communicates actively and effectively both orally and in writing,

Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level,

Self-starting, self-managing, self-teaching with an outcome-orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework,

Technically proficient in all commonly used business software and applications.

PROSCI certified desired but not required.

Given the global footprint of the role must be able to attend meetings outside of traditional working hours

Targeted Competencies:

Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day,

May involve periods of standing, such as operating at a copier/fax/scanner,

Regularly required to talk, hear, and use hands and fingers to write and type,

Ability to speak clearly so others can understand you,

Ability to read and understand information and ideas presented orally and in writing,

Ability to communicate information and ideas in writing and orally so others will understand,

Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays,

May require some travel (up to 20%)

Leverages AI-driven analytics and predictive modeling to strengthen global IFM transition strategy, enabling earlier risk detection, resource forecasting, and scenario planning across regions and supplier ecosystems.

Uses machine learning insights to identify performance trends, optimize IFM workflows, and standardize best practices across transition programs, improving quality, speed, and operational consistency.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 123,250.00 - $145,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”