At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Title: Global HR Portal and Content Manager
Employment Type: Full Time
Position Overview:
The Global Content & Portal Manager will play a crucial role in optimizing the employee experience through effective content within the ServiceNow HRSD module. This person is experienced and strategic and will lead the development, maintenance, and continuous growth of our HR Portal and Knowledge Base (KB) within ServiceNow. This role is crucial to enabling scalable HR support, empowering employees with self-service capabilities resulting in case deflection, and ensuring knowledge articles are accurate, accessible, and aligned with legal and regulatory standards. They will be responsible for content strategy, structure, governance, and lifecycle management, as well as working closely with HR subject matter experts, IT teams, and ServiceNow administrators to drive user adoption and improve employee experience.
This role has the authority to hire, promote and manage performance of employees.
Responsibilities:
Define Global HRSD Content Strategy, Taxonomy, Architecture
Standardize HR Messaging Globally (Modules, Portal, Knowledge Articles)
Oversee HRSD Content Creation, Curation, Optimization
Monitor Content Usage and Adoption
Leadership and Stakeholder Management
The Ideal Candidate…
Working knowledge of ServiceNow HRSD modules - Knowledge Management is required. Employee Center is preferred.
Proven ability to manage content for diverse global audiences, considering cultural differences, language requirements, and regional legal compliance.
Expertise in developing and executing content strategies, information architecture, and content governance frameworks.
Proficiency in using data and analytics to measure content effectiveness and drive continuous improvement.
Experience managing content projects from initiation to completion.
Ability to write clear, concise, and engaging content for a variety of HR topics and audiences, as well as strong presentation and interpersonal skills.
Must be proficient in Knowledge Management for ServiceNow HRSD.
What We Offer
Ability to work remote
Competitive compensation and benefits package
Total Rewards to support your career and wellbeing
Professional development and growth opportunities
Top Skills
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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