Global Head of People Operations

Key Responsibilities

• Strategic Planning and Implementation: Develop and execute a strategic plan to unify our location-based teams to drive one employee experience.
• Enhancement of Self Service Capabilities: Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service.
• Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes.
• Team Leadership: Manage and develop the HR Operations team to build a high-performing group that delivers exceptional service.
• Performance Metrics: Establish and monitor key performance indicators to measure the effectiveness of HR services and identify areas for improvement.
• Stakeholder Engagement: Collaborate with senior leadership to align HR operational strategies with overall business objectives.
• Continuous Improvement: Foster a culture of continuous improvement, leveraging feedback to optimize HR services.
• Compliance and Best Practices: Ensure all HR policies and operations comply with legal and regulatory standards and reflect industry best practices.
• Employee Relations: Lead capabilities in resolving employee relations matters, in partnership with the People Partnering team, and maintaining positive relationships across our employee population.
• Budget Management: Oversee the HR operations budget, ensuring resources are used efficiently and effectively.
•  Associate Experience: Champion initiatives that enhance the overall associate experience, making Simply Business an employer of choice.
• HR Technology: In partnership with internal colleagues from across the business and parent company, oversee the HR tech stack to drive automation, streamline HR processes, and ensure data integrity. Play a key role in reducing manual and one-off processes and look to develop automated solutions within the HR technology suite
• Governance and Audit: Drive people-related governance, including process and policy development and drive an audit culture 

Experience and Professional Qualifications

• A minimum of 10 years of progressive experience in HR operations or HR technology, with a focus on strategic planning, data and analysis, and process optimization.
• Strong legal and regulatory knowledge and experience in both the UK and US labor markets
• Experience with establishing new HR processes and identifying/implementing innovative HR digital solutions.
• Strong experience in change management, with a proven track record of effectively implementing large-scale organizational changes and gaining followership and buy-in at all levels of the organization.Exceptional leadership and team-building skills, with the ability to balance tactical and strategic responsibilities.
• Experienced in driving continuous improvement initiatives in a global environment
• Ability to handle complex employee relations cases with a focus on managing risk and offering pragmatic, considered solutions
• Strong business and financial acumen, excellent communication skills, and the capability to influence and collaborate across all levels.
• Proven ability to manage multiple priorities, plan and organize large scale initiatives, and measure impact and results.
• Results oriented, attentive to detail and data driven, with proven ability to communicate complex data in an engaging and compelling way. 
• Ceridian Dayforce and Workday experience preferred.

Skills / Competencies / Attributes

• Thinks strategically, synthesizes, and simplifies complex topics and data
• Collaborates easily and effectively and establishes trusting business relationships with colleagues across teams and geographies 
• Approaches problem-solving from a strategic perspective to drive sustainable solutions
• Understands business principles, drivers, and operating models
• Models expert interpersonal communication skills – verbal and written
• Possesses a strategic mindset with a strong understanding of how the full spectrum of organizational development interventions can impact business strategy
• Exhibits excellent professional judgement when calculating and acting on measured risks
• Maintains confidentiality and ethical practices at all times
• Demonstrated success building, leading and managing a geographically dispersed team