Global Finance Shared Services Regional Business Partner

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Team Overview

The Global Finance Shared Services (GFSS) team provides standardized, scalable finance operations that support TransUnion’s global growth and customer experience objectives. The Invoice-to-Cash (I2C) function sits within GFSS and partners closely with Sales, Finance, and Operations to ensure timely, accurate billing, efficient cash application, and effective collections. This role reports into Global Finance Shared Services leadership and works in close partnership with the Global I2C Process Leader and regional business leaders This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Act as the Regional Single Point of Contact (SPOC) for all Invoice-to-Cash (I2C) matters, including Billing, Cash Application, and Collections, ensuring clear and consistent communication between regional stakeholders and global operations.
• Partner with regional Sales, Finance, and Operational leaders to align I2C processes with business objectives, customer expectations, and revenue outcomes.
• Drive effective regional implementation of global I2C standards while accounting for local regulatory, compliance, and cultural requirements.
• Manage, prioritize, and resolve regional escalations related to billing issues, payment delays, disputes, and complex account reconciliations.
• Monitor and analyze key I2C performance metrics (e.g., billing accuracy and timeliness, AR aging, Days Sales Outstanding (DSO), unapplied cash, and collection effectiveness) to identify trends, risks, and improvement opportunities.
• Deliver monthly and ad hoc performance updates to regional and global leadership, translating data into actionable insights and recommendations.
• Collaborate with onshore functional leaders and the Global Process Leader to drive process improvements, automation initiatives, and tool enhancements within the region.
• Ensure adherence to global finance policies, internal controls, and regulatory requirements, and support internal and external audit activities.
• Serve as a change champion by leading regional change management, reviewing and approving SOPs for regional variations, and facilitating training for GCC and operational teams.

Required Knowledge and Experiences

• 8–10 years of progressive experience in finance operations, shared services, or related roles with direct accountability for I2C performance and outcomes.
• Strong working knowledge of end-to-end Invoice-to-Cash processes (Billing, Cash Application, Collections), required to effectively partner with operations and address complex regional issues.
• Experience operating in a finance shared services or global operations environment, enabling effective navigation of standardized processes and regional variations.
• Proven stakeholder management and escalation handling experience, critical for influencing outcomes across Sales, Finance, Operations, and customer-facing teams.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required; Master’s degree preferred, or equivalent professional experience.

Required Technical Skills

• Experience with ERP platforms such as PeopleSoft and CRM systems such as Salesforce to support billing, AR, and customer account management.
• Familiarity with I2C automation and workflow tools (e.g., HighRadius) used to drive efficiency, visibility, and control across billing, cash application, and collections.
• Advanced proficiency in reporting and analytics, including the ability to interpret dashboards and KPIs to inform decision-making.

• Experience supporting global or multi-region finance organizations with diverse regulatory and cultural requirements.
• Change management or transformation initiative experience within finance or shared services environments.
• Strong facilitation and training skills to support process adoption and continuous improvement.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Manager, Shared Services

Company:

TransUnion LLC