Global Engineer End User Experience

Job Description Summary

Global Engineer End User Experience (DEX)

Job Description

Global Engineer End User Experience (DEX)

• Configure and maintain Nexthink platform & similar systems for real-time IT analytics and monitoring.
• Create and manage dashboards, reports, and alerts to track IT performance and user experience.
• Conduct root cause analysis and provide actionable insights to improve IT services. Monitor and analyze digital employee experience metrics.
• Identify and address issues impacting employee productivity and satisfaction. Develop and implement strategies to enhance the overall digital experience.
• Manage and configure/Integration of DEX tolols with Microsoft Intune for endpoint management and security.
• Deploy and manage applications, policies, and updates across devices using DEX and Intune. Ensure compliance with security standards and best practices.

Collaboration and Support:

• Work closely with IT teams to implement and support DEX initiatives.
• Provide training and support to end-users and IT staff on Nexthink and Intune.
• Collaborate with stakeholders to understand and address their needs and concerns.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with Nexthink and Microsoft Intune.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Skills Desired

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management