Why GMF Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
ResponsibilitiesAbout the role:
The Global ECM Architect III is a technical subject matter expert for our ECM platforms (IBM’s ECM suite of products including but not limited to Cloud Pak for Business Automation (CP4BA), FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc). This includes, but is not limited to, analysis, design, project estimation, as well as product support and systems administration. This position will be responsible for providing installations, upgrades, technical guidance and specialized support for the development and implementation of ECM-based applications and solutions. This position involves direct coordination with other team members, departments, business partners and outside vendors on project management.
In this role you will:
- Administer the configuration and set-up, manage the upgrades and patching of our ECM platforms (IBM Datacap, CP4BA, FileNet, Case Manager, BAW, ICC, ESM, etc.)
- Ensure our platforms and solutions are following modern standards and look for opportunities to implement new technologies
- Maintain a production-first mindset focused on scale, uptime, and ability to rapidly triage/resolve production issues
- Interface with customers to provide issue resolution for products and solutions
- Interface with software vendors and suppliers in support of business applications software
- Perform vulnerability assessment, remediation, and reporting for the DPS platform and all its components
- Provide technical demonstrations/presentations to IT leadership, business partners, and project stakeholders
- Promote a cooperative and productive team environment
- Work closely with internal business units and IT partners to facilitate project completion
- Be available for an on-call rotation to participate in deployment, troubleshooting, and communication efforts outside of normal business hours
What Makes You A Dream Candidate?
Knowledge and Skills
- Advanced experience with ECM Platform Administration
- Advanced knowledge of industry-standard ECM tools including but not limited to IBM Cloud Pak for Business Automation, FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc.
- Proficiency in scripting (bash/Python, Red Hat Ansible) and Git-based workflows
- Extensive experience in performing Root Cause Analysis and Problem Management
- Extensive knowledge of enterprise database technologies such as Oracle, Microsoft SQL Server, PostgreSQL, etc.
- Hands-on experience operating OpenShift (IPI/UPI installs, bare metal, virtualization integration)
- Metrics and Monitoring: Splunk, AWS CloudWatch, Kafka, IBM ECM System Monitor
- In-depth knowledge of security frameworks (e.g., ISO 27000, NIST, FFIEC, etc.)
- Knowledge of cloud-native container technologies such as Docker, Kubernetes, Red Hat OpenShift, etc.
- Proficiency with Ansible and Terraform
Strong Linux (RHEL) administration, networking (CNI, VLANs, DNS, TLS), and storage (CSI/NFS/iSCSI/Ceph)
Experience and Education
- 5-7 years of prior analysis experience in an Information Technology environment and respective business area required
- 3-5 years of work experience in implementing, configuring, customizing, upgrading, managing and troubleshooting ECM platforms required
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work or military experience required
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
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Skills Required
- Advanced experience with ECM Platform Administration
- Advanced knowledge of industry-standard ECM tools
- Proficiency in scripting (bash/Python, Red Hat Ansible)
- Extensive knowledge of enterprise database technologies
- Hands-on experience operating OpenShift
- Strong Linux (RHEL) administration skills
- 5-7 years of analysis experience in IT
- 3-5 years of experience with ECM platforms
- Bachelor's Degree in related field or equivalent work experience
GM Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GM Financial and has not been reviewed or approved by GM Financial.
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Strong & Reliable Incentives — Annual and performance bonuses are described as meaningful additions to total compensation. In several functions, incentives reliably boost take-home pay when available.
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Leave & Time Off Breadth — Generous paid time off, corporate and floating holidays, and paid volunteer time are emphasized. Time-away programs contribute significantly to perceived total rewards.
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Parental & Family Support — Paid parental leave and family-friendly policies are highlighted, with recent expansions mentioned in some areas. Support for bonding time is seen as a notable strength of the package.
GM Financial Insights
What We Do
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development. GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.
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