Global Director D2C Platform Operations & SRE

Leadership

• Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
• Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
• Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.

Global Site Reliability & Operations Strategy

• Define and execute a global Site Reliability Engineering (SRE) and Technology Operations strategy aligned with PUMA’s D2C growth, peak trading demands, and omnichannel ambitions
• Establish reliability, availability, performance, and scalability targets across all D2C platforms (eCommerce, in-store integrations, APIs, data platforms)
• Own the end-to-end operational health of consumer-facing and business-critical platforms.

Platform Reliability, Resilience & Performance

• Drive a reliability-first mindset across engineering, embedding SRE principles such as SLIs, SLOs, SLAs, error budgets, and resilience-by-design
• Ensure D2C platforms are engineered to handle peak events (campaigns, drops, seasonal peaks) with minimal risk and rapid recovery
• Lead incident management, major incident response, root cause analysis, and post-incident reviews with a strong focus on learning and prevention
• Continuously improve platform observability, monitoring, alerting, and performance management.

Cloud, Infrastructure & Environment Operations

• Own the operational model for cloud infrastructure, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Partner with Architecture, Engineering and Platform teams to ensure infrastructure and platform choices support reliability, security, and cost efficiency
• Drive infrastructure automation, scalability, and standardization across global D2C platforms
• Balance performance, availability, and cost through strong FinOps practices.

Operational Excellence & Engineering Enablement

• Build and lead global SRE and Operations teams, setting clear roles, ways of working, and on-call models
• Own the operational model for D2C workloads, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Enable product and engineering teams to operate reliably at scale through shared tooling, standards, and operational best practices
• Shift operations left by embedding operational concerns early in design, development, and release processes
• Define and own runbooks, operational playbooks, and service ownership models.

Security, Risk & Compliance (in partnership)

• Partner closely with Security, Privacy, and Risk teams to ensure platforms meet compliance, data protection, and security requirements
• Ensure operational readiness for audits, penetration testing, and regulatory requirements relevant to global digital commerce
• Reduce operational risk through proactive monitoring, capacity planning, and failure scenario testing.

Vendor Management & Continuous Improvement

• Manage strategic partners and vendors supporting infrastructure, cloud services, and operations
• Continuously assess new technologies, tools, and practices to improve reliability, speed, and operational efficiency
• Define and track KPIs for platform health, availability, incident response, and operational maturity.