Global Director, Business Systems and Processes

Global Director, Business Processes & Systems

Baltimore Aircoil Company (BAC) is the global leader in sustainable solutions for evaporative cooling, thermal storage, and heat transfer equipment, headquartered in Jessup, Maryland. We are seeking a strategic, results-driven Global Director, Business Processes & Systems to own and evolve our enterprise-wide SAP landscape, drive digital transformation, and ensure global process excellence across all business functions.

POSITION PURPOSE

The Global Director, Business Processes & Systems is a senior leader responsible for defining and executing the SAP strategy, optimizing business processes, and ensuring operational excellence across BAC’s global footprint. This role balances leadership, technical depth, and business partnership, driving successful SAP transformation programs, modernizing enterprise applications, and enabling world-class customer experiences.

PRINCIPAL ACCOUNTABILITIES

• Define and execute the global SAP roadmap aligned with business strategy and digital transformation goals, including leading S/4HANA transformation programs and evaluating emerging SAP capabilities (AI, automation, cloud ERP).
• Drive standardization, simplification, and modernization of business processes across regions, ensuring seamless integration of SAP with non-SAP systems and enterprise architecture.
• Establish application governance, architecture standards, and data integrity practices for SAP platforms including ERP, S/4HANA, analytics, and integrated enterprise applications.
• Lead global SAP programs, managing budgets, resources, and risk to ensure on-time, on-budget delivery and continuous improvement initiatives, utilizing Agile/DevOps methodologies as appropriate.
• Act as a trusted advisor to senior leaders and stakeholders, translating business needs into scalable SAP-enabled solutions and driving cross-functional alignment -.
• Lead, mentor, and develop a global team, including SAP functional leads, technical architects, program managers, and contractors, fostering a collaborative, high-performance culture.
• Partner with the global infrastructure lead to manage system integrators and strategic vendors, negotiate and oversee SAP and partner contracts, and optimize total cost of ownership while improving service quality.
• Ensure SAP systems comply with global regulatory and audit requirements, maintaining strong controls (SOX, GDPR, etc.), including data governance, cybersecurity, and system reliability.
• Oversee the prioritization of enhancements and change requests, including business case preparation, cost-benefit analysis, and negotiation of prioritization with functional directors and VPs.
• Establish process approaches within all business functions, ensuring clear understanding of process inputs, outputs, and KPIs, and lead the definition and creation of KPIs to measure achievement of goals.
• Lead and manage master data management and data governance initiatives related to all functional areas.
• Oversee creation of functional and technical specifications for enhancements and change requests, ensuring effective testing and training to maintain high quality standards.
• Monitor key success metrics such as S/4HANA transformation delivery, process efficiency improvements, system uptime, business satisfaction, adoption rates, and reduction in customization and technical debt.

ORGANIZATION AND LOCATION

The Global Business Processes & Systems function is a matrix organization. This role reports to the Global Vice President, Chief Digital & Information Officer. The position will have both direct and indirect reports from various regions globally.  Preferred location for this role is Jessup, MD however alternate locations will be considered for the right candidate.

KNOWLEDGE & SKILLS

• 15+ years of experience in enterprise applications, with deep SAP - and business process improvement expertise.
• Proven leadership of global SAP programs, including at least one S/4HANA transformation and experience in global/multi-regional organizations.
• Track record managing large teams and multi-million-dollar budgets.
• Deep knowledge of SAP S/4HANA, core modules (FI/CO, MM, SD, etc.), SAP cloud products (CPQ, SAP-C, SAC, etc.), and modern enterprise architecture.
• Strong cross-functional collaboration, executive presence, and ability to influence senior stakeholders.
• Excellent strategic thinking, problem-solving, communication, and stakeholder management skills.
• Ability to lead through ambiguity, drive change at scale, and demonstrate urgency and an opportunistic mindset.
• Bachelor’s degree in Information Systems, Business, Engineering, or related field required.
• Preferred: Experience in industrial manufacturing, SAP certifications, cloud platform experience, and knowledge of AI/ML use cases within SAP ecosystem.

KEY RELATIONSHIPS

• BAC Global Leadership Team
• Global, Regional, and Functional process improvement teams
• GBS Infrastructure and application-operations teams
• Third party consultants, system integrators, and strategic vendors

COMMUNICATION AND REASONING ABILITY

• Ability to comprehend, analyze, and interpret complex business information utilizing technical thought processes.
• Demonstrate strong ability to navigate ambiguity and uncertainty in high-stress conditions.
• Demonstrate a sense of urgency and an opportunistic mindset.
• Skilled in compiling and presenting clear data and metrics.
• Ability to negotiate effectively with multiple stakeholders to achieve desired outcomes.

BAC Hiring Compensation Range $154,100- $264,000

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.  

BAC Employees are eligible to participate in an annual bonus incentive program.