Global Customer Manager

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

We are looking for a Global Customer Manager to plan, manage, coordinate, and lead all aspects of the OEM Customer strategy and relationship for specific OEM customer accounts. You will lead cross-functional Bose teams to drive growth, profit, and customer satisfaction by developing and deploying processes, procedures, and best practices.  You will also identify new business opportunities, business development tactics, customer engagement plans, and customer relationship management approaches. As well as owning the internal Customer Account Strategy process and Annual Plan along with Customer specific Revenue, Gross Margin, and Net Operating Profit.

Primary Responsibilities and Tasks:

• Entrepreneurial owner of specific OEM customer account and partner during the entire customer and project lifecycle.
• Deeply understand, and represent Bose Automotive, at specific OEM customer(s) in relevant markets to gain data, knowledge, relationships and customer access/intimacy that create insight to drive business results.
• Identify and define long-term growth potential with specific OEM Customer(s).
• Define customer strategy (e.g., product, pricing, growth, and manufacturing) for relevant markets that the specific OEM operates in.  Align with Automotive BU while acting as the “Voice of customer into Bose”.
• Drive innovation and pre-selling activities at specific OEM customer(s) with involvement of Bose Corporate R&D and Automotive Business Unit functions; capture and communicate information about customer related trends and requirements, market activities and competitor information to influence the Bose technology and product development plan / pipeline.
• Build and manage customer relationships at multiple levels and across multiple Customer functions (Engineering, Marketing, Product Planning, and Purchasing).  Ensure team applies consistent approach to Customer mapping and CRM; develop plans to build and/or convert to Bose “Advocates”.
• Ensures consistent global approach on Customer contracts / general terms and conditions (e.g., warranty, quality, logistics).
• Consolidates and communicates global competitor activities for specific OEM customer(s).
• Responsible/release for overall Customer Account plan (Global and Regional volumes, prices, revenue, APR, VA, etc…) on a semi-annual and 3-year basis.
• Identify and gain organization alignment on which Targets to pursue. Incorporate these into Division Long Range Sales Plan (LSRP).
• Ensure access of Customer’s vehicle and product development schedules, product plans and marketing strategies.  Be the Bose expert and reference for these items globally.
• Manages / Coordinates any internal / external issue escalation.
• Owns and manages account budget.

Experience and Requirements:

• 7+ years of progressive business, customer management, customer account planning, and/or technical experience in the functional areas of product planning, sales, business development, strategic marketing, strategy development or engineering.
• Proven functional excellence relating to Customer Account management, processes, tools, playbook/approaches.
• International experience within automotive OEMs, Tier 1 suppliers, Infotainment / Audio suppliers or Content providers is strongly desired.
• Knowledge of the purchasing and engineering strategies of the major automotive manufacturers including product knowledge, product codes, logistics and inventory management, pricing and quoting, and global sourcing is desired.
• Extensive experience in automotive systems preferably electronics and / or software based.
• Ability to build and understand new business models and / or Business Cases.
• Confidently and competently handles multiple demands, shifting priorities, and rapid change. Manages and interacts effectively with teams and people from diverse backgrounds; overcomes barriers and shows resilience in the face of adversity and failure.
• Extensive and strong negotiating, closing, and client management and relationship skills.
• A strong focus on metrics, data, and financial results.
• Willingness to travel (approx. 25%-35% of time).
• Bachelor’s Degree in Engineering, Business Administration, or equivalent experience; MBA preferred

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.