Global Customer Experience Senior Manager M/W

Title:

Global Customer Experience Senior Manager M/W

Company:

Ipsen Pharma (SAS)

Job Description:

Ipsen is looking for a Global Customer Experience Senior Manager to lead omnichannel strategies, build capabilities, and drive best practices across key brands and affiliates.

Key Responsibilities

• Strategy & Execution: Design and implement omnichannel engagement plans aligned with goals

• Customer Insights: Leverage data to understand customer behaviors and drive tailored engagements

• Collaboration: Work with global and local teams across medical, marketing, sales, and IT

• Innovation: Utilize tools like the Digital Customer Framework (DCF) to enhance engagement

• Project Management: Oversee multiple initiatives, ensuring alignment with objectives

• Stakeholder Relations: Foster strong internal and external partnerships

• Compliance: Ensure adherence to regulations and policies

• Performance Metrics: Track KPIs and continuously optimize the customer journey

Your Profile

Bachelor’s or Master’s degree.

5+ years in pharma, with global or affiliate commercial experience.

Digital/omnichannel expertise, healthcare/consulting background, or project management experience.

Fluent in English.

At Ipsen, we are committed to fostering an environment of innovation, collaboration, and growth. This is an exciting opportunity to lead customer-centric initiatives that make a tangible difference for patients, partners, and stakeholders worldwide.

Dans le cadre de ses recrutements IPSEN s’engage au respect de l’égalité de traitement des candidats, indépendamment du sexe, de l’âge, de l'orientation sexuelle, de l'origine ethnique, de la couleur de la peau, de la nationalité, du handicap ou de l'appartenance à un syndicat.