Global Commercial Excellence Lead

SUR-P5-14

Global Commercial Excellence Lead

Location: Cambridge, Hybrid / UK - Open to remote working 

Department: Commercial

Job type: Permanent

Join us and make a difference when it matters most! 

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. 

The Team

The Global Commercial Excellence Lead will join the Commercial team in the UK but will have a global focus and accountability for commercial excellence and defining what good looks like. The Global Commercial Excellence Lead is responsible for developing and implementing strategies to enhance the productivity and efficiency of the global sales force. This role involves collaborating with cross-functional teams both globally and locally to ensure alignment with organizational goals, optimizing sales processes, and driving continuous improvement initiatives. The ideal candidate will have a deep understanding of the pharmaceutical industry, strong analytical skills, and a proven track record in sales force effectiveness.

The Lead role will actively work to improve processes through analyses and make recommendations around business execution to C-level executives, as well as track the performance of commercial operations in collaboration with the business analytics function.

Role and Responsibilities

• Commercial Capabilities Strategy Development: Identification of capability gaps leading to development and implementation of capability roadmap and frameworks

• SFE Strategy Development:  Design and implement global SFE strategy and interventions to improve sales performance, develop SFE standards and monitor execution, develop, deploy and govern the Global Sales Incentive Plan

• CRM Strategy Development: Design and implement a global CRM strategy, develop and implement CRM standards and monitor execution

• Performance Analysis: Develop KPIs, monitor and analyze sales data to identify trends, opportunities, and areas for improvement. Provide actionable insights to senior management.

• Training & Development: Develop and deliver solutions to address needs identified and to enhance the skills and capabilities of the sales force and commercial teams e.g. Targeting and segmentation, account management, selling skills. Foster a culture of continuous learning and development.

• Process Optimization: Streamline sales processes and implement best practices to increase efficiency and effectiveness. Ensure consistency across regions in both SFE and CRM implementation sharing best practice

• Collaboration: Chair the network of local SFE and CRM leads. Work closely with global and local commercial leaders, marketing, and other departments to ensure alignment and support for SFE initiatives. Represent Global Commercial on the Sales Manager Forum

• Technology Utilization: Leverage CRM and other sales tools to track performance, manage customer relationships, and drive sales effectiveness. Identifying and support the roll out of new tools related as required

• Compliance: Ensure all sales activities comply with industry regulations and company policies.

• Reporting: Prepare and present regular reports on sales performance, SFE initiatives, and outcomes to senior leadership.

What you’ll bring

• Bachelor’s degree or Business degree equivalent

• Previous Sales Effectiveness / SFE or relatable experience within the pharmaceutical industry.

• Commercial experience, responsible for sales targets and leading commercial teams

• Experience in strategic decision making, commercial performance tracking (Lead and Lag indicators), ROI modelling and analytics essential

• Candidate should be able to think out of the box and demonstrate innovative thinking

• Demonstrated proficiency in modelling tools such as trend analysis

• Ability to develop business-oriented results with appropriate level of detail whilst keeping stakeholder informed and engaged

• IT proficient and have strong experience in Excel and Veeva and broad-based awareness of other analytical tools including AI solutions

• IQVIA or Market data / Sales data analytics expert

• Knowledge or experience with Business Intelligence tools (Power BI, Tableau, ClickView) is preferred

What we offer in return

• Flexible benefits package

• Opportunities for learning & development through our varied programme 

• Collaborative, inclusive work environment

Diversity and inclusion

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do. We are on a journey and will seek to move forward together through education and awareness to build a culture that welcomes and celebrates diversity and uniqueness. We will create a workplace environment where everyone can, every day, bring their authentic selves and is treated with dignity and respect. 

About Mundipharma

Mundipharma is a global healthcare company focussing on customers across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East.  

Mundipharma is dedicated to bringing innovative treatments to patients in the areas of pain management, infectious disease as well as other severe and debilitating disease areas. Their guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything they do. For more information visit www.mundipharma.com.  

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Additional Job Description:

Primary Location:

GB Cambridge

Job Posting Date:

2025-03-21

Job Type:

Permanent