At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
- Coach, mentor and grow our new team in the Philippines.
- Manage the day to day operations of the Philippines Professional Services team, with a focus on project delivery, utilisation, customer satisfaction, churn and contraction.
- Partner with various leadership teams to build out new offerings, and revise existing offerings.
- Build relationships with our customers, and internal stakeholders, to ensure your team are constantly delivering value.
- Contribute to the definition, development and improvement of both regional and global operational processes.
- Construct a fun, high-energy environment where your team love coming to work and feel as if they’re being developed towards their fullest potential.
- Prioritise the customer experience, lead by example, and monitor adherence to professional services policies and procedures across your reports.
- Carry a small book of business, managing a handful of customers yourself.
- Minimum 3+ years of professional services management experience, preferably in a SaaS environment.
- Additional 5+ years of consulting experience, preferably in a SaaS environment.
- Proven results in building and executing within a professional services organisation.
- Strong project management, people management, communication, negotiation, and coaching skills.
- Strong customer-facing and presentation skills, with the ability to establish credibility with executives.
- Ability to clearly articulate technical topics to a non-technical audience.
- Positive attitude, high energy and a Getting Things Done (GTD) mindset.
- Some travel may be required based on client needs.
- Experience in Customer Success, including strategies for mitigating churn and contraction.
- Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
- Experience with relevant enterprise solutions such as JIRA, ServiceNow, SalesForce, Oracle, SAP, Workday, Netsuite, etc.
- Experience in an enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
- Experience building technical integrations via API, middleware, or PaaS tools.
- PMP or Agile Scrum certification.
- MBA preferred.
#LI-Remote #LI-NMR
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].
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What We Do
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive!
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