Global Client Environments Engineer

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service, and delivering outstanding value to clients. Over 1,850 global Fortune 500, midmarket, public sector, and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We are actively seeking a Global Client Environments Engineer to join the Global Client Onboarding team. This is a remote position located in Sao Paulo, Brazil.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory, and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

Reporting to the Global Client Environments Engineer works directly with Rimini Street's Clients to manage the process of establishing remote access to support all of Rimini Street product offerings.  This role is a demanding mix of project management, problem resolution and risk assessment and management.

Essential Duties & Responsibilities 

• Manage technical projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders

• Resolve complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff

• Skillfully addresses client questions or concerns, including difficult or pointed questions as needed

• Installs software tools associated with supported ERP products

• Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements

• Plan and manage projects to establish remote access to a client’s network

• Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution

• Manages multiple projects in Salesforce Collaborative Product Development tool

• Executes continual process improvements to improve efficiency and effectiveness

• Tracks and Records evidence for ISO compliance and ensures timely status updates

• Host and participate in client calls off normal business hours as required to address and help resolve mission critical tasks for clients

• Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline

Location

• Remote / Sao Paulo, Brazil

Education

• Bachelor’s degree in information sciences, Computer Sciences or related area

Experience

• For one or more of the following ERP Application suites (JD Edwards, Oracle E-Business Suite, or SAP) with a primary focus on Oracle E-Business Suite or SAP

• Minimum 5 years of technical experience with ERP applications

• Experience of ERP implementation or upgrade process

• Familiarity with remote access connectivity methodologies

• Exposure to Mainframe, Windows and UNIX based environments.

• Decisive and driven personality

• Able to work under pressure and tight deadlines

• Able to work independently and as part of a diverse remote-based team

• Exposure to ISO 9000/9001/27001 processes is a plus

• The ability to work remotely in a virtual environment

Skills

• Possess strong consulting-type background in the areas of installation and technical configuration

• Project Management experience essential

• Impeccable client communication and relationship building skills

• Ability to simultaneously track and manage multiple projects

• Knowledge of other ERP applications preferred

• Can effectively convey difficult technical concepts to a variety of audiences

• Communication skills, both written and oral, should be exceptional

• Must be fluent in Portuguese and possess ability to hold business conversations

Desired Qualifications

• ITIL Certification preferred

• Project Management Certification preferred

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.