Global Business Process Analyst

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KEY RESPONSIBILITIES

• Partner with business leaders, GDC stakeholders, and IT to blueprint future-state processes aligned with digital transformation goals.

• Facilitate workshops to identify business needs, define problem statements, and gather

• requirements.

• Conduct end-to-end process reviews (e.g., procure-to-pay, order-to-cash, record-to-report, FP&A) and design optimized “to-be” processes.

• Perform fit-gap analysis between current processes and system capabilities; recommend standard functionality over custom development.

• Translate business requirements into functional specifications, integration designs, and workflow automations.

• Collaborate with enterprise architects and technical teams to define system interfaces, APIs, and data flow mappings.

• Support system selection, implementation, and upgrades through vendor assessments, blueprinting, configuration, and testing (SIT/UAT).

• Champion the use of digital enablers (e.g., RPA, AI/ML, self-service reporting) to drive continuous improvement.

• Establish and maintain a living repository of process and systems blueprints to support scalability and governance.

• Collaborate with data teams to define master data governance, reporting structures, and performance KPIs.

• Contribute to change management efforts, including training, communications, and adoption planning.

• Support the development of performance metrics and KPIs to assess process effectiveness and enable data-driven decision-making.

• Ensure alignment of processes with regulatory, compliance, and ESG reporting requirements.

• Perform other duties and ad hoc analysis as assigned by the management team.

KNOWLEDGE & ATTRIBUTES

• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.

• Excellent facilitation and communication skills to engage both technical and nontechnical stakeholders.

• Strong documentation skills (e.g., process maps, blueprints, functional specs).

• Demonstrates a digital mindset—curious, innovative, and eager to adopt new technologies.

• Ability to work across global, cross-functional teams in a fast-paced, transformation driven environment.

• Strong business acumen and understanding of operational strategy and industry trends.

• Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen).

• Knowledge of change management frameworks (e.g., ADKAR, Kotter’s 8-Step Model).

• Risk and compliance awareness with a focus on customer-centric process design.

• Demonstrates adaptability, collaboration, and results orientation.

• Skilled in presenting and implementing clear, structured, and pragmatic change.

• Boldness to challenge the status quo for the benefit of the business.

#LI-GlobalDataCentres #LI-PD1

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business Administration, Finance, Operations, Information Systems, or a related field.

• Relevant certifications in business process analysis, digital transformation, or ERP

• systems preferred.

REQUIRED EXPERIENCE

• 5–8 years of experience in business process analysis, digital transformation, or ERPenabled process improvement.

• Experience working in a global, multi-regional organization with horizontal integration challenges.

• Strong knowledge of ERP systems (e.g., SAP S/4HANA, Workday, ServiceNow, Salesforce).

• Familiarity with integration platforms (e.g., MuleSoft, Dell Boomi, Informatica) and APIdriven architecture.

• Hands-on experience with workflow automation tools (e.g., UiPath, Automation Anywhere, Power Automate).

• Proficiency in process mapping tools (e.g., Signavio, ARIS, Visio, Lucidchart, BPMN).

• Working knowledge of data and analytics platforms (e.g., Power BI, Tableau, Qlik, Snowflake).

• Understanding of digital transformation trends including cloud migration, intelligent automation, and ESG reporting.

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending.

• Able to hear and speak into a telephone.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments

WORK CONDITIONS & OTHER REQUIREMENTS

• This position is expected to be remote for the foreseeable future with an occasional need to be onsite in a shared work environment.

• Must have flexible work schedule to accommodate across global business hours

• Travel will be required, up to 10%

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $120,900 - $171,300.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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