The Role
The Business Process Analyst will enhance business processes, support transformation initiatives, and create SOPs while ensuring operational efficiency at BHG Financial.
Summary Generated by Built In
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
What You’ll Do
In this role, you will be part of the BHG Transformation Office and will be expected to provide support at each point in the transformation lifecycle. You will create and maintain process maps for use across the One Lending organization and use your deep knowledge of business processes to find opportunities to improve the origination process. You will ensure that standard operating procedures align with current state processes and are maintained with quality. You will work closely with your manager to drive strategic initiatives that impact business processes and will be responsible for creating target state processes for these initiatives. You will coordinate closely with the Change Management team and other enabling partners such as program management, product and technology, revenue operations, L&D, and others to ensure a successful delivery of target state processes.
What You'll Do
- Process Engineering & Operational Assessment
- Manage all current and target state business processes across the One Lending organization, by facilitating current state process review and target state process design sessions
- Facilitate ongoing process improvement sessions to shadow teammates on the ground and accurately capture current state business process, identify and document key pain points, bottlenecks, and opportunities for improvement
- Facilitate target state business process design sessions across the business and in partnership with the business, product, and other stakeholders to design target state business processes and inform implementation teams
- Right size process steps to include level of effort and time allocated to inform key metrics and Global Business Analytics team
- Identify opportunities to improve processes across the One Lending organization, and recommend process changes to drive efficiency and improve experience across the value chain
- Support the creation of value cases for strategic initiatives tied to business process enhancements
- Technical Writing
- Collaborate with cross-functional teams to ensure all standard operating procedures (SOPs) are accurate, up-to-date, and aligned with current state practices.
- Maintain a centralized repository for SOPs, improving usability and ensuring consistency across end-to-end processes for the entire organization.
- Continuously review and refine SOPs to ensure alignment to current processes and enhance clarity, usability, and effectiveness, driving adoption and efficiency across all business units.
- Implementation Support
- Support the design of implementation plans of new initiatives ensuring impact to business process is properly vetted, minimizing risks and ensuring coordination across process engineering, technical writing, and other enabling teams
- Track implementation progress and report back to operational leadership on risks, issues, gaps and opportunities for improvement across the business process
- Partner closely with other enabling functions, including L&D, People Development, and Global Business Analytics to optimize operational synergy
- Identify opportunities to improve operational efficiency, scalability, and teammate proficiency and adoption of a new process by synthesizing findings and providing recommendations to leadership
What You'll Need
- Bachelor's degree in Business, Finance, Engineering, Analytics, Operational Management, or another related field.
- Proven ability to translate complex business processes and operational requirements into tangible and digestible business process diagrams and operating procedures
- Proficiency in communication and leadership skills effectively communicate business process recommendations and drive process design sessions with a variety of stakeholders
- Ability to influence others and achieve common goals in a hybrid work environment
- Exceptional ability to solve problems, think analytically, and provide solution focused recommendations leveraging a data driven approach
- Great organizational, project, and time management skills, with proven ability managing multiple projects and responsibilities
- Excellent attention to detail and a desire to produce high quality business documentation
- Willingness to travel every other month for Transformation Office onsite events and working sessions
- 1+ years(s) of experience in Process Engineering, Operating Model Design, Business Process Analytics, or a related domain
- 1+ year(s) of experience within the financial lending industry
- Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders, and business concepts to the Delivery staff.
- Strong understanding of standard loan origination functions across lending organizations
- Strong understanding of Process Improvement methodologies, including bottleneck and throughput analysis, and business and value case design
- A distinctive blend of business, communication, and content creation skills
- Demonstrated experience in successful time management in a hybrid work environment
- Exceptional leadership skills with the ability to develop and communicate the vision and inspire and motivate leaders and staff.
- Excellent strategic conceptual thinking, strategic planning, and execution skills.
- Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
- Proficiency using Microsoft Visio and PowerPoint for process design
Life at BHG Financial
At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG Financial
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Top Skills
Microsoft Visio
PowerPoint
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The Company
What We Do
BHG Financial is transforming the financial industry; leveraging the power of data, analytics, and cutting-edge technology to become not only the number one source for professional loans, but also the creator of the largest community bank loan and product network in the country.
Since 2001, BHG has originated more than $18.5 billion in loan solutions to top-quality borrowers, which community and midsize banks can access via a state-of-the-art loan delivery platform. Building on nearly two decades of innovation, BHG and its family of brands now offer a full suite of financial solutions that span business, consumer, and SBA 7(a) loans, credit cards, collection services, risk management services, and point-of-sale financing.
With record growth year after year, BHG continues to be recognized regionally and nationally: earning a spot on the Inc. 5000 for 16 years running, and receiving accolades from Great Place to Work® and Fortune magazine, among others. BHG is partially owned by Pinnacle Bank (PNFP) and has headquarters in Davie, FL, Syracuse, NY and Atlanta, GA.
Why Work With Us
BHG Financial cultivates a high-energy atmosphere in an open-door, non-traditional corporate environment. As a growing company of more than 1500, it's the perfect place to share your ideas and advance your career.
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