Job Summary:
The Assistant Vice President – Global Billing & Operations is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework. This role ensures billing operations are scalable, compliant, and aligned with enterprise goals. The AVP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency.
Key Responsibilities:
Strategic Leadership & Operations:
- Lead global billing operations within the BFS domain, ensuring accuracy, compliance, and timely invoicing.
- Define and drive the roadmap for platform migration and process modernization across all regions.
- Champion digital transformation initiatives, including conversion to the end-state billing platform and automation of key processes.
- Oversee high-level operations tied to the revenue cycle, including billing governance and service delivery excellence.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Lead/drive commercial acumen – review of cost/budgets
- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Performance & KPI Ownership:
- Own critical KPIs such as:
- Reduction of invoicing errors and billing disputes
- Timely conversion to the end-state billing platform
- Improvement in billing cycle time and customer satisfaction
- Compliance with internal controls, SOX, and audit readiness
- Track and analyze metrics to identify gaps and drive continuous improvement.
Effective Communication & Stakeholder Management:
- Act as the executive liaison for internal and external stakeholders, including Finance, Delivery Heads, Clients Service Teams and Auditors.
- Build strong partnerships with cross-functional teams (Client Service, SOX, IT, Risk) to ensure integrated and transparent billing operations.
- Represent billing and operations in operational committees and client governance forums.
- Communicate transformation goals, progress, and performance to stakeholders with clarity and influence.
People & Change Leadership:
- Lead a team of managers and associates; create a culture of ownership, innovation, and operational excellence.
- Drive organizational change by effectively communicating vision, managing resistance, and ensuring adoption of new systems and processes.
- Foster leadership development and succession planning within the billing and delivery functions.
Qualifications:
- Master’s degree in Business Administration, Finance, or related field (preferred).
- 10+ years of experience in billing, finance operations, or global delivery, experience in a senior leadership role within the BFSI sector preferred.
- Proven experience in managing global or offshore delivery operations at scale.
- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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Skills Required
- 10+ years of experience in billing, finance operations, or global delivery
- Proven experience managing global or offshore delivery operations at scale
- Experience with SOX, internal controls, and audit readiness
- Leadership experience in senior roles with stakeholder and change management
- Experience driving platform migration, digital transformation, and automation
- Master's degree in Business Administration, Finance, or related field
- Experience in senior leadership within the BFSI sector
State Street Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about State Street and has not been reviewed or approved by State Street.
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Retirement Support — Retirement support is framed as a standout component, highlighted by a 401(k) match described as 100% on the first 6% of base salary. This is positioned as a meaningful offset to less competitive cash compensation for some roles.
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Leave & Time Off Breadth — Leave and time off are portrayed as relatively robust, with references to multi-week vacation, paid holidays, sick time, and additional days tied to wellness or volunteering. This breadth is repeatedly treated as a tangible part of total rewards beyond base pay.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are presented as extensive, including the BeWell program, fitness discounts, onsite or supported health resources, and financial counseling. These offerings are depicted as strengthening the overall benefits proposition even when pay satisfaction is tepid.
State Street Insights
What We Do
At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future
