Global Account Director

Your Daily Adventures Will Include

• Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.  

• Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty.  

• Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures.  

• Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders.  

• Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships.  

• Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors.  

• Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region. Demonstrating cultural adaptability is essential in establishing trust and credibility.  

• Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends. Be adept at analyzing public documents, researching competitors, and translating this information into actionable sales strategies.  

• Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems.  

• AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms, to enhance productivity, customer engagement, and business outcomes. 

• International Travel: Be prepared to travel internationally as required.  

• Additional Duties: Perform other responsibilities as needed. 

Our Vision of You

• Bachelor’s degree in a relevant field, or equivalent experience.  

• Over 10 years of experience in strategic enterprise sales with a strong track record of exceeding revenue targets consistently, ideally within SaaS or technology-driven environments.  

• Proven success in selling complex solutions to large, multinational clients.  

• Expertise in managing global accounts, including navigating challenges across multiple entities, countries, and languages.  

• Strong experience in Finance or Telco vertical is a plus  

• Strong familiarity with sales automation and CRM systems, especially platforms like Outreach.io and Salesforce.  

• Excellent communication, interpersonal, and negotiation skills, with a proven ability to influence decision-makers at all organizational levels in multi-cultural environments.  

• Experience working in fast-paced, results-driven environments with a high level of accountability.  

• Strong integrity, business acumen, and financial insight to showcase ROI and performance metrics effectively.  

• Proficiency with asynchronous collaboration tools such as Slack, Microsoft Office or Google Suite, Zoom, and Webex.  

• Ability to build trust and rapport in both in-person and virtual settings.  

• Previous experience in an expatriate role is highly desirable.  

• Fluency in multiple languages is a significant advantage.