Job Type: (Exempt) - U.S. Only
DEPARTMENT: Customer Success
WHAT YOU GET TO DO:
Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth.
Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs.
Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales.
Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion.
Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn.
Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities.
Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments.
Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback.
Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders.
Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.
REQUIRED QUALIFICATIONS:
8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams.
Proven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment
Strong executive presence with demonstrated ability to build and sustain C-suite relationships.
Experience working with large, complex enterprise accounts across multiple industries and geographies.
Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations.
Data-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions.
Outstanding communication, negotiation, and presentation skills.
Ability to travel internationally as required (up to 20%).
Experience in logistics or global supply chain is a strong plus.
Skills Required
- 8+ years of experience in account management, customer success, or enterprise sales
- At least 4 years in a leadership role managing global or multi-regional teams
- Proven track record of meeting or exceeding NRR, retention, and expansion targets
- Strong executive presence with demonstrated ability to build and sustain C-suite relationships
- Experience working with large, complex enterprise accounts across multiple industries and geographies
- Excellent cross-functional collaboration skills
- Data-driven mindset with proficiency in CRM platforms
- Outstanding communication, negotiation, and presentation skills
- Ability to travel internationally as required (up to 20%)
- Experience in logistics or global supply chain is a strong plus
Loadsmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loadsmart and has not been reviewed or approved by Loadsmart.
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Leave & Time Off Breadth — Unlimited PTO (“Loadie Time Off”) and sick time are described in postings as available without a limit, broadening flexibility for time away. Availability is noted across many U.S. roles, though exact application can vary by position and location.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is consistently cited in job postings, indicating a solid core health offering. This breadth forms a standard tech-style benefits baseline for U.S. employees.
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Equity Value & Accessibility — Stock options are frequently offered and positioned as competitive alongside base pay and other benefits. This ownership component is presented as a meaningful part of total rewards.
Loadsmart Insights
What We Do
We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’, we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers, brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information, please visit: https://loadsmart.com
