GLD Performance & Data Insights Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The key responsibilities of a GLD Performance & Data Insights Lead include analyzing large datasets to inform transformation strategies, developing and tracking KPIs, and providing performance reports to senior management. They collaborate with leadership on strategic planning, work with departments to meet data needs, ensure data quality and governance, lead data-related projects, and provide training on data tools. Financial planning and analysis are also part of their role.
• Financial planning & analysis: partner with Finance BPS to drive GLD financial reporting and management processes. Work with GLD leaders to proactively look for opportunities for cost reduction.
• Performance Monitoring: Develop and track key performance indicators (KPIs) to measure the effectiveness of various initiatives. Provide regular performance reports and dashboards to senior management.
• Training and Development: Provide training and support to team members on data analysis tools and techniques. Promote continuous learning and development within the team with regards to data techniques and frameworks.
• Strategic Planning: Collaborate with leadership to align data insights with organizational goals. Contribute to the development of strategic plans based on data-driven insights.
• Stakeholder Collaboration: Work closely with different departments to understand their data needs and provide tailored insights. Foster a culture of data-driven decision-making across the organization.
• Data Governance: Ensure data quality, integrity, and security across all data sources. Implement and maintain data governance policies and procedures.
• Data Analysis and Insights: Analyze large datasets to extract actionable insights that inform GLD transformation strategies. Use advanced analytical techniques to identify trends, patterns, and opportunities for improvement.
• Project Management: Lead data-related projects from conception to completion, ensuring timely delivery and alignment with business objectives. Coordinate with cross-functional teams to ensure successful project execution.
Qualifications
To be successful in this role you have:

• • Preferred bachelor's degree in Data Science, Statistics, Business Analytics, or a related field.
  • 5+ years of experience in data analysis or a similar role.
  • Experience with data governance and data quality management.
  • Familiarity with machine learning and predictive analytics.
  Skills:
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., SQL, Python, R, PowerBI, Snowflake).
  • Excellent communication and presentation skills.
  • Ability to translate complex data into clear, actionable insights.

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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