Diebold Nixdorf

Gestor de incidentes-Coyoacán, CDMX

Reposted 17 Days Ago

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Atizapán de Zaragoza, México, MEX

In-Office

Entry level

eCommerce • Fintech • Information Technology • Software

The Role

Serve as primary contact and liaison for Field Operations, coordinating and dispatching technicians. Monitor schedules, job pools and technician status to ensure timely arrivals, route efficiency, SLA compliance, spare parts management, appointment verification/rescheduling, and documentation. Support workload balancing and attend job-related training.

Summary Generated by Built In

Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments. Responsibilities

Gains familiarity with Field Service Dispatcher methods, processes and practices.

With guidance, performs basic dispatching duties, including: Monitoring Technician status through mobile resource management tools.

Checking job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations.

Managing job scheduling, arrival times and shift completions.

Assigning or reassigning work to meet evolving customer requirements and commitments.

Ensuring Technicians' routes are operationally efficient and aligned with the company and customer expectations.

Supervising backfill of daily openings in scheduled routes.

Responding to internal and external customers regarding appointment verification, rescheduling and missed appointments.

Preparing and / or updating calendars based on work assignments and reassignments.

Attends job-related training including initial training, refresher training, product, service, customer updates and cross-training.

Reads new or updated reference materials / announcements pertaining to technician schedules, outages, promotions, programming changes, specials, policies and other company business. QualificationsRequired Qualifications

Education or equivalent work experience required.

Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.

Good written and verbal communication skills. About Us

¿Por qué debería unirse a Diebold Nixdorf?

Las mentes más brillantes + tecnología e innovación + transformación del negocio La gente de Diebold Nixdorf son más de 23.000 compañeros de equipo con diversos talentos y experiencia en más de 130 países, aprovechando las tecnologías del futuro para ofrecer experiencias de consumo personalizadas y seguras que conectan a las personas con el comercio. Nuestra cultura se alimenta de nuestros valores de colaboración, decisión, urgencia, voluntad de cambio y responsabilidad.

-Diebold Nixdorf es un empleador con igualdad de oportunidades y valoramos la diversidad en nuestra empresa. No discriminamos por motivos de raza, religión, color, nacionalidad, género, orientación sexual, identidad de género, edad, estado civil, condición de veterano o discapacidad.

** A todas las agencias de contratación: Diebold Nixdorf no acepta currículos de agencias. Por favor, no envíen currículos a nuestro alias de empleo, a los empleados de Diebold Nixdorf o a cualquier otro lugar de la organización. Diebold Nixdorf no se hace responsable de los gastos relacionados con los currículos no solicitados**.

Somos una empresa global que opera en múltiples ubicaciones y entidades. Como estamos interesados en encontrar la mejor solución para nuestros candidatos, varias entidades legales pueden ser aplicables para una oferta de trabajo. Una lista de nuestras entidades operativas se puede encontrar aquí - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Skills Required

Education or equivalent work experience
Minimum 0-2 years relevant experience in Field Service Dispatch or equivalent
Good written and verbal communication skills

Diebold Nixdorf Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.

Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.

Learn more about Diebold Nixdorf's Compensation & Benefits →

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The Company

HQ: Hudson, OH

16,325 Employees

What We Do

Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation