What success looks like in this role:
As a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.
This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.
ResponsibilitiesIncident & Service Request Support- Receive and log incidents and service requests through phone, chat, web, and email
- Perform basic troubleshooting using existing documentation and knowledge bases
- Aim for First Contact Resolution (FCR) whenever possible
- Escalate more complex issues to higher‑level support teams with clear and accurate information
- Support ticket follow‑ups and ensure proper documentation and closure
- Learn and follow defined SLAs, KPIs, and quality standards
- Act as a single point of contact for users during the incident lifecycle
- Provide polite, clear, and helpful support in German and English
- Keep users informed about ticket status and next steps
- Build confidence in communicating with international stakeholders
You will be successful in this role if you have:
You will be successful in this role if you have:- Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)
- Strong German and English language skills (minimum B2, C1 is an advantage)
- Interest in IT, technology, and customer support
- Basic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be provided
- Good communication skills and a customer‑focused mindset
- Willingness to learn, ask questions, and grow in a fast‑paced environment
- Attention to detail and openness to feedback
- Start your career in an international, diverse environment
- Receive structured onboarding and continuous training
- Work with supportive teammates and experienced mentors
- Be part of a company with strong ethical values
- Access internal career development programs and explore multiple IT career paths
- Improve both your language skills and technical knowledge
- Hybrid working model
- Monthly gross 44,200 HUF cafeteria (independent of working hours)
- Fixed extra language allowance
- Private Health Insurance – Premium Package after 6 months
- Home office allowance
- A supportive team, continuous learning, and long‑term career opportunities
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Fresh graduate status or entry-level experience
- Strong German and English language skills (minimum B2)
- Interest in IT and customer support
- Basic understanding of IT concepts
- Good communication skills
- Willingness to learn
- Attention to detail
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
