GeoScience Support Associate

Job Summary:

The GeoScience Support Associate is responsible for supporting end-users in the Oil & Gas exploration domain by assisting with the interpretation of geoscience data, geological correlations, seismic interpretation, and well log analysis. The role requires a strong understanding of geological structures, petroleum resource plays, and coordinate systems used in mapping. The associate will assist users in effectively utilizing geoscience software tools, primarily GVERSE GeoGraphix®, and provide technical support to enhance customer workflows.

Job Responsibilities:

• Provide effective customer interaction and support to ensure successful end-user outcomes.
• Respond to user inquiries and support tickets via CRM through email, phone, or remote assistance.
• Identify, analyze, and troubleshoot software issues or workflow-related challenges faced by customers.
• Monitor the Helpdesk/Service Center system and respond promptly to assigned tickets.
• Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix® and related hardware/software.
• Help users maximize the value of software tools by interpreting instructions and addressing questions clearly.
• Develop and maintain user documentation, including workflow guides and reference materials.
• Document troubleshooting steps, solutions, and customer cases accurately in the CRM system.
• Maintain confidentiality and safeguard client information at all times.
• Collaborate with team members and contribute to achieving shared objectives and departmental goals.
  

Required Skills:

• Strong understanding of Oil & Gas exploration concepts and geoscience data interpretation.
• Solid knowledge of geological structures, petroleum systems, resource plays, and coordinate systems used in mapping.
• Proficient in computer usage; ability to learn and troubleshoot technical software.
• Strong communication, presentation, and customer service skills.
• Ability to deliver software training, consultancy sessions, and pre-sales demonstrations.
• Analytical mindset with strong problem-solving abilities.
• Ability to work effectively across multiple time zones.
• Professional behavior with strong documentation and organizational skills.
  

Experience:

• Bachelor of Science degree in Geoscience is required.
• MS in Remote Sensing & GIS is preferred.
• 1–3 years of direct experience in a technical, geoscience, or software support role.
• Demonstrated participation in professional development activities such as workshops, networking, or professional societies is desirable.
  

Location:

• Islamabad(On-site)