By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
This role sits at the center of live GeniusIQ operations, where fast, confident decisions directly impact live sports delivery. As a GeniusIQ Technical Support Analyst, you will take ownership of critical incidents in real time, make informed decisions under pressure, and work hands-on with production systems where every second counts.
WHAT YOU'LL DO:
- Own and resolve escalated second-line incidents in live environments, making real-time decisions to protect service continuity.
- Troubleshoot complex hardware, software, networking, and application issues across multiple platforms under time pressure.
- Perform root cause analysis on live and post-incident issues, identifying recurring problems and driving permanent fixes with engineering teams.
- Support business-critical, real-time systems, ensuring high availability and rapid recovery within SLA commitments.
- Monitor system performance, proactively assess risk, and decide when to escalate to third-line teams or vendors while retaining end-to-end ownership.
- Maintain and improve technical documentation, runbooks, and standard operating procedures based on live incident learnings.
- Mentor junior analysts and collaborate with IT teams, developers, and external partners during high-impact incidents.
WHAT YOU'LL BRING:
- At least 2 years of experience in a second-line technical support role supporting live or production systems.
- Strong hands-on expertise across Windows Server, Google Workspace, Active Directory, T-SQL (including Snowflake navigation), and API investigation using Postman, HTTP requests, and JSON/XML.
- Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Experience working with cloud platforms such as AWS or Azure and operational tooling like Jupyter Runbooks.
- Proven experience operating real-time systems under strict Service Level Agreements.
- Confidence making technical decisions independently and communicating clearly with stakeholders during live incidents.
- Excellent written and verbal communication skills in English.
IT WILL BE A BONUS IF YOU HAVE:
- Experience using monitoring and DevOps tools such as Grafana, Ansible, Docker, or Prometheus in live environments.
- Relevant certifications such as ITIL Foundation, Cisco, or CompTIA.
- Calm, decisive, and accountable under pressure, with a mindset focused on rapid resolution and continuous improvement.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it.
Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ.
By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting.
Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more.
We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius.
We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
Gallery
Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
