By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
As a Customer Support Analyst within GeniusIQ, you’ll be the link between our customers and our technology. From resolving support queries to coordinating with engineering teams and ensuring smooth game day operations, your work will directly contribute to delivering reliable, high-quality sports data experiences.
WHAT YOU'LL DO:
- Handle and prioritise incoming customer requests, ensuring timely resolution or appropriate escalation to the relevant teams.
- Triage basic API and software access issues, collecting necessary details for our engineering teams to efficiently address.
- Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring clear communication with all stakeholders.
- Collaborate with game day operations and System Support Engineers to promptly resolve event-day issues and maintain operational continuity.
WHAT YOU'LL BRING
- Strong verbal and written communication skills in English and French.
- Strong knowledge of football and basketball, other sports beneficial
- Previous experience in customer support, data delivery, or product operations.
- Proficiency in working with software platforms and technical tools.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work collaboratively with teams across different time zones.
- Willing to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
