Generations Coordinator

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Job Summary: Coordinates the clinical aspects of the Generations program, ensuring high-quality care delivery and program development, while providing oversight and making clinical adjustments as needed
Essential Duties:
• Perform all essential functions of a Generations Nurse Coach
• Provides Oversight and Direction of the Generations Program making adjustments when needed.
• Act as primary point person for sales, marketing, IT, DnA other internal partners for Generations
• Coordinate the Generations Program training and education
• Serve as escalated member contact for questions and concerns
• Communicate issues to Clinical and Medical Directors.
• Manage service recovery as needed.
• Manage client impacting issues and concerns
• Coordinate data for outcomes measurements
Minimum Qualifications
• Education- BSN or RN degree from an accredited college or university required
• Minimum three to five years clinical and/or medical management experience
• Active and unrestricted State or Multi-State RN License
• Strong background in palliative care, caregiving, case management preferred but not required.
• Certification in area(s) of Geriatrics, Eldercare, Dementia Care, Case Management preferred but not required.
• Understanding of medical terminology to assist in locating appropriate care options
• Strong Communication skills and phone etiquette
• Strong ability to explain complex issues to employees/retirees
• Highly effective listening skills
• Strong problem solving/issues resolution skills
• Excellent customer service and customer resolution skills
• Organizational and administrative skills
• Experience with Microsoft Word and Excel
• Ability to work in a team environment
Mental and Physical Requirements
• This position is a remote position. The employee will need to have a dedicated HIPPAA compliant workspace. Have access to internet and router.
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the workday
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work
Related Duties as Assigned
• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact [email protected] to request a review of any such accommodations

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)