SCOPE OF ROLE:
The Generalist will provide quality support services, ensuring that members receive the necessary degree of support to facilitate reaching their indicated goals.
The Clubhouse has six units: Administrative, Culinary, Employment, Education, Maintenance and Media & Communications. The Generalists are direct service staff that have to manage a caseload, but should (also) have interest/skills in these areas as they will be building programming around it. For example, a Generalist in Media & Communications should have skills/interest in creating newsletters, videos, video editing, photography, use equipment, social media, etc. because they will be working with members (clients) to learn these skills and support our marketing efforts.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Engage clubhouse members in the culinary, maintenance, education/employment, media, and clerical units, including working alongside members to execute tasks.
- Staff is assigned to one Clubhouse unit (i.e. culinary, clerical), but may rotate or work in other units as well.
- Be able to cook, complete job development and teach computer skills
- Facilitate and participate in the day- to- day activities of an assigned unit on a rotating basis, with the emphasis on promoting consumer empowerment
- Provide assistance, training, monitoring, and direction of members’ chosen unit activities, and other program related activities.
- Make programming available in such a manner as to model mainstream community e.g. Celebrate holidays on the actual holiday. Provide recreation and leisure, etc.
- Accompany members on various group outings and social events.
- Ensure that the assigned unit logbook is current and contains group notes, attendance sheets and monthly unit schedules.
- Assist in facilitating groups as needed in the program on a day-to-day basis.
- Assist members in developing an individualized plan that reflects the members’ expressed personal goals as they relate to the Clubhouse and their general goals.
- Ensure that the members receive the necessary degree of support to facilitate reaching their indicated goals.
- Community outreach and provide members with transitional employment support.
- Coordinate, supervise and maintain member case records. Encourage and inspire members to work or attend school/training
- Other duties as assigned
REQUIREMENTS:
REQUIRED EDUCATION AND EXPERIENCE
- High school diploma/equivalency required. Associate or bachelor’s Degree in related field preferred.
- Minimum of one-year experience in Clubhouse, Case Management or similar role.
- Ability to maintain positive enthusiasm towards job accountabilities and objectives
- Basic computer skills required.
PREFERRED QUALIFICATIONS & SKILLS
- Ability to utilize various computer programs, specifically Microsoft Word and Excel preferred
- A respect for, and high level of comfort around people experiencing psychiatric crisis preferred
- Exceptional written and oral communication skills including empathic listening, responding preferred
- Experience co-facilitating groups
- Knowledge of ICCD standards, motivational interviewing and stages of change preferred
- Bilingual English/Spanish a plus
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [email protected].
ID2025-17094 Work LocationIn PersonSkills Required
- High school diploma or equivalent
- Minimum of one year of experience in a Clubhouse, case management, or similar role
- Basic computer skills
- Associate or bachelor's degree in a related field
- Ability to maintain positive enthusiasm toward job responsibilities and objectives
- Proficiency with Microsoft Word and Excel
- Comfort working with people experiencing psychiatric crisis
- Exceptional written and oral communication skills, including empathic listening and responding
- Experience co-facilitating groups
- Knowledge of ICCD standards, motivational interviewing, and stages of change
- Bilingual English and Spanish
What We Do
Services for the UnderServed (S:US) is a New York nonprofit human-services organization serving people with disabilities, people in poverty, and people facing homelessness. It creates pathways to rich and productive lives through housing, employment, skills-building, treatment, rehabilitation and recovery services. S:US works with tens of thousands of individuals and their families across New York City and Long Island each year.
