What Will Your Job Look Like?
The General Manager (Large Operations) works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is contingent upon the award of contract.
Location: Springfield, MA
What you’ll do:
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a “Safety First” attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Monitor performance of direct reports and provide coaching and guidance
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
What you’ll need:
Experience, Education & Certifications:
- High school diploma or G.E.D
- At least 7+ years of experience managing or providing key leadership support for a large sized, profitable paratransit operations team in a multimillion contract environment (one location must have at least 175,000 trips annually)
- Experience managing a site of 100+ employees
- Prior contract and/or project management experience
- Experience monitoring the delivery of contractual services
- Must possess a valid current driver’s license
Skills:
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Ability to acquire in-depth knowledge of computerized transit routing systems
- Data analysis
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Understanding of budget and cost analysis
- Moderate to advanced computer skills
- Ability working with data reporting and analytics
- Knowledge of ADA, DOT, FTA regulations
- Ability to establish key processes and procedures
- Ability to maintain high level of confidentiality
Even better if you have...
- Prior experience in a union environment
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Minium Salary: $107,120/annually
Maximum Salary: $150,000/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
