Jobs at MTM

Handles inbound calls from members, clients, and facilities to verify eligibility, coordinate non-emergency transportation and paratransit services, schedule cost-effective trips, resolve inquiries and complaints, document interactions, and meet service-level goals. Requires strong communication, computer navigation, multitasking, confidentiality, and problem-solving skills. May provide face-to-face member support and assist with special projects or team leadership.

Oversee contract analysis, profitability assessments, budgeting, forecasting, variance analysis, client reporting, invoicing, billing, and accounts receivable management. Develop financial analytics, investigate expense discrepancies, support cost-saving initiatives, and communicate financial drivers to business units and clients. The role also involves preparing recurring and RFP-specific reports, improving interdepartmental collaboration, and completing special projects.

The Program Director manages transportation services, acts as a liaison with clients, ensures compliance with contracts, and oversees business outcomes and budget management.

Gather reporting requirements from stakeholders, translate them into report specifications, coordinate with BI team to develop and validate reports, ensure data accuracy and compliance, provide stakeholder support and status updates, and identify process improvements for report creation and delivery.

Lead and manage a multimillion-dollar transportation program, supervising direct and indirect reports, meeting contract SLAs and budget goals, serving as primary client liaison, ensuring regulatory compliance and service quality, driving performance management, stakeholder engagement, and staff development.