The Program Manager oversees the ADA Paratransit Eligibility Center, ensuring compliance, conducting assessments, and managing staff. Responsibilities include assessing eligibility, maintaining compliance with ADA regulations, and liaising with clients to meet contract obligations.

The Senior Manager, Accounts Payable oversees the full cycle of AP functions, system processes, and compliance while managing a team and providing financial support across departments.

The Strategic Rideshare Specialist oversees the onboarding, training, and offboarding of Independent Driver Providers, ensuring compliance and high operational standards while supporting day-to-day IDP interactions.

The EDI Systems Analyst I analyzes business needs, manages EDI requirements, ensures compliance, coordinates deliverables, and collaborates with stakeholders to enhance workflows and data accuracy.

The Senior Internal Auditor will conduct audits, support ICFR compliance, evaluate processes, and prepare detailed reports while collaborating with management and external partners.

The Vendor Account Manager is responsible for managing vendor relationships, addressing service issues, and ensuring compliance with operational standards. This role involves performance evaluations, inspections, and collaboration with internal teams to enhance vendor satisfaction and operational efficiency.

The Strategic Rideshare Specialist supports Independent Driver Providers by managing onboarding, training, compliance, and maintaining high service standards and communication.

The Strategic Vendor Recruitment Specialist manages the full lifecycle recruitment of transportation vendors, negotiates contracts, tracks leads, and collaborates with the organization to meet recruitment goals.

The Mobility Assessment Evaluator conducts assessments and interviews to determine eligibility for ADA paratransit service, maintaining documentation and client communications.

The Strategic Rideshare Specialist manages the onboarding, performance, and compliance of Independent Driver Providers (IDPs), ensuring operational efficiency and customer satisfaction while addressing their issues and maintaining standards.

The Quality Coordinator manages complaints following WMATA standards, documents issues, investigates complaints, and ensures timely resolutions while maintaining confidentiality.

The EDI Systems Analyst II collaborates with business units to manage EDI requirements, analyze processes, ensure compliance, and communicate project priorities. They lead requirement gathering sessions and improve workflows while partnering with developers.

The Program Director leads operations teams, ensures contract compliance, maintains client relationships, manages budgets, and coordinates stakeholder expectations.

The Manager of Operations will oversee transit operations, manage staff, ensure compliance with safety regulations, and foster client relationships while improving operational efficiency.

The Account Manager oversees client accounts to ensure service excellence and contract compliance while building strategic partnerships.

The Account Manager oversees client accounts at MTM, ensuring excellent service delivery, compliance, and partnership through monitoring performance metrics and engaging proactively with internal teams. Responsibilities include analyzing data, educating clients, and fostering relationships.

The Mobility Assessment Evaluator is responsible for reviewing ADA paratransit applications, conducting interviews and assessments to determine eligibility, and maintaining accurate documentation. They provide final eligibility determinations and assist with process improvements, while ensuring compliance with ADA regulations.

The Manager, Finance will oversee contract analysis, budgeting, client reporting, and accounts receivable management while providing insights and ensuring timely deliverables.

The Manager, Transportation oversees logistics operations, vendor relationships, performance evaluation, cost management, and team development within assigned regions.

The Vendor Account Manager ensures vendor satisfaction and operational standards, manages service issues, conducts audits, and builds relationships with transportation providers.