About Gigmo Solutions Pvt. Ltd.
Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.
Designation: General Manager
Work Location/Shift Timings – Sec 54, Gurgaon, Work from office (Monday to Friday), 9:30 AM to 6:30 PM.
Hardware Pre- requisites: Candidates must have their Own laptop. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both)
Company Website-www.gigmos.com
Role Summary:
The General Manager is a key leadership role responsible for driving operational excellence, fostering innovation, and ensuring alignment of various functions with the strategic goals of the organization. This role demands a dynamic, results-oriented individual with strong leadership, analytical, and business acumen, capable of operating effectively in a fast-paced and evolving environment.
Key Responsibilities:
- Collaborate with senior management to formulate and implement strategies and policies that align with the organization's objectives.
- Design, implement, and monitor effective processes and operational standards to drive efficiency and service excellence.
- Work closely with teams at all levels, influencing and negotiating on significant matters to support organizational goals.
- Manage and lead complex and critical changes, ensuring minimal disruption and effective stakeholder communication.
- Identify areas for continuous service improvement and proactively drive improvement initiatives.
- Communicate potential risks, challenges, and dependencies to stakeholders in a timely and transparent manner.
- Oversee performance management, career development, and retention strategies for team members to foster engagement and long-term growth.
- Promote a culture of innovation and transformation, identifying opportunities to optimize internal support processes and enhance overall effectiveness.
Key Competencies:
Strong leadership and people management skills
Excellent analytical, negotiation, and decision-making abilities
High degree of process orientation and strategic thinking
Proven ability to work proactively and independently in high-pressure environments
Strong communication and interpersonal skills with the ability to influence across levels
Top Skills
What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
