The Role
The General Manager oversees facility operations, financial performance, manages staff, improves processes, ensures safety, and achieves operational goals.
Summary Generated by Built In
Summary/Objective:
In this role, the General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behavior:
Required Education and Experience
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
In this role, the General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is responsible for developing and leading a team that will manage the employee performance, inventory, vendor, carrier, and customer relationships and ensuring that orders are selected accurately and packed/shipped without damage for timely delivery
- Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place
- Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems
- Plans long-term labor needs based on sales, forecasts and historical data
- Conducts analysis of workload compared to labor hours and equipment
- Collaborates with teams from other facilities to share knowledge and problem solve
- Responsible for facility P&L and budget preparation
- Audits all billing activity for accuracy
- Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse
- Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information
- Ensures proper staffing and support hiring for all facility operations
- Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success
- Provides feedback, coaching, guidance, and recognition to enhance other’s skill development
- Acts as a role model for the department in support of corporate mission, vision, and values
- Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals
- Ensures the safe, clean and efficient operation of the facility to meet service standards
- Actively supports and participates in all safety initiatives in the facility
- Performs safety observations to coach employees on safety procedures
- Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behavior:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Required Education and Experience
- Bachelor's Degree (B.A./B.S.) from four-year college/university or 7-10 years related experience at management level, in logistics; or equivalent combination of education and experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
- At Minimum 5 years managing a logistics and supply chain distribution network and managing exempt employees.
- Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs.
- Working knowledge in a cross dock, pic n pack, kitting and sales environment preferred.
- Working knowledge of OSHA, DOT, HAZMAT, FDA regulations
- Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives and productivity improvement plans.
- Excellent in interpersonal and communication skills, both verbal and written.
- Demonstrate the ability to develop and maintain collaborative relations among all levels of an organization.
- Computer literacy with MS Office Suite essential; prior experience with Warehouse Management Systems or Transportation Management Systems desirable.
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Top Skills
Ms Office Suite
Transportation Management Systems
Wms Systems
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The Company
What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch.
We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions.
Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
