General Manager

CINÉPOLIS CAREERS

CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS “CINÉPOLIS LUXURY CINEMAS” AND “CINÉPOLIS” THEATER CONCEPTS.
 
Join our Team!
 
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
• Be the protagonist of your own story by starting your career with Cinépolis
• Learn key knowledge of the cinema exhibition industry
• Use your skills to progress your career in film and cinema

JOB DESCRIPTION

FLSA STATUS:  Exempt

TITLE: General Manager
DEPARMENT:  Operations

LOCATION: Theater
SUPERVISORY RESPONSABILITY  YES

 REPORTS TO: Regional Manager

JOB SUMMARY
The General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service by having passion for food & beverage and developing their team with key leadership and mentorship skills. They are also responsible for the efficient and profitable execution of the venue. This includes all managers in their deployment and management of every area including, but not limited to Box Office/Server/Runner/Bar and Kitchen operations; identifying maintenance issues; creating relationships with vendors; creating new avenues of revenue; To that end, the General Manager has oversight over scheduling, deploying, and maintaining open and transparent relationships with ownership and every category in the house.

JOB DUTIES
People
• Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff
• Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials
• Ensures employee adherence to company policies and procedures in partnership with HRBP
• Builds a cooperative relationship with KM, Managers, HR and supervisors to ensure great guest services is met along with exceptional food and film presentation in a clean and sanitary environment
• Attend and participate in Regional and Head office meetings and training
• Enforce Cinepolis values to another employee

Process
• Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
• Ensures all areas meet operational standards and guest service’s needs by following operational processes and critical points
• Manages and conducts daily pre-shift Take One huddles, Circle of Sales meetings, and delivers team sales goals and current promotions
• Manages facilities and equipment maintenance though Head Office support
• Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of pre-and operative cleaning
• Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
• Assist with projections as needed including but not limited to ingesting, transferring and building playlists in the LMS, and maintenance

Customer
• Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
• Manages Net Promoter Scores and guest satisfaction by monitoring weekly survey and creating SMART action plans based on guest feedback
• Manages on-line reputation and reviews by tracking trends and responding to guest as needed
• Monitors market share to ensure box office and F&B competitiveness in designated market area
• Proactively addresses guest service complaints and feedback through customer service platform

Financial
• Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven
• Manages all inventory systems and reconciliation of all F&B
• Responsible for managing and reconciling petty cash and operating fund
• Responsible for increasing F&B sales
• Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues
• Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval
• Manages all other revenue within the theater which includes events execution and advertising compliance
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE
• Bachelor’s Degree in Hospitality, Management or related field
• Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high volume operation
• Minimum 3 years of F&B management experience in a high-volume management role ideally with full service bar and kitchen
• Proven track record of operational excellence
• ServSafe, Food handling, Alcohol certification required
• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis

SKILLS
• Proven leadership and motivational skills
• Displays a professional appearance and is a positive role model within the restaurant and Support office
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand
 
for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 

**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.