About Gigmo Solutions Pvt. Ltd.
Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.
Designation: General Manager – Internal Support
Role and Responsibilities:
You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.
- Creating strategies with senior management and develop policies that will correlate with the organization goal.
- Implementing effective processes and standards.
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
- Responsible for management of critical and complex changes wherever applicable
- Initiate and drive continuous service improvement plans
- Identification and communication of potential risks and dependencies in timely manner to stake holders
- Responsible for Performance management, Career development and retention of the team members
- Should have an innovative and transformational mindset to identify opportunities to optimize processes
Qualifications and Experience
- Graduate with minimum 8 years of Experience as internal support head.
- Client handling experience is required.
- Should have good knowledge in MS office
- Technical support experience preferred.
Work Location/Shift Timings – Sec 54, Gurgaon, Work from office (Monday to Friday), 9:30 AM to 6:30 PM.
Hardware Pre- requisites: Candidates must have their Own laptop and internet/Wi-Fi connection. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both)
Company Website-
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What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
