C.H. Robinson is currently hiring a General Manager for our Capacity team within North America Surface Transportation (NAST). In this role, you will lead a dynamic team comprising both people leaders and individual contributors from our portfolio and coverage teams at our Memphis capacity center. You will impact strategic growth by managing and planning to achieve key business and financial objectives, all while aligning with the enterprise’s vision and goals. You will be pivotal in generating demand through capacity supply and carrier relationships, fostering collaboration with other functional leaders, and leading talent development to ensure the business unit and enterprise thrive. If you’re a leader in transportation with a passion for carriers, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to customer and operational excellence.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions.
Responsibilities:
- Prioritize customer and carrier needs, ensuring decisions and actions are customer-focused
- Utilize deep knowledge of C.H. Robinson’s products and services to identify growth opportunities, optimize solutions, and stay ahead of industry trends
- Align the team with enterprise strategic goals, regularly communicate key metrics, and motivate employees to achieve business results
- Identify gaps, leverages resources and technology to enhance efficiency, productivity, and financial outcomes
- Execute strategies to strengthen and grow carrier and customer relationships
- Drive performance and growth of team leaders and reports through coaching, feedback, and mentoring
- Review engagement data, implement plans to foster a positive culture, and support retention
- Create a safe, inclusive environment by reducing barriers and supporting equity-driven policies
- Embraces change and visibly leads change management initiatives, including active involvement in communication, implementation, and reinforcement
- Partner with internal resources to maximize cash flow, including the claims, billing, and payment processes while serving as a point of escalation and decision maker
- Plan, strategize, and deploy resources to drive business opportunities and manage daily service delivery
- Build, manage, and leverage internal relationships across all layers of the organization to ensure collaboration, consistency, quality, issue resolution, process and/or service improvements d to maximize efficiencies and results
Required Qualifications:
- Bachelor’s degree from an accredited college or university
- Minimum 7 years logistics industry experience
- Minimum 3 years of people management experience
- Ability to travel up to 30% (domestically)
- Proven experience utilizing analytical tools to understand and manage business
Preferred Qualifications:
- Strong knowledge of C.H. Robinson’s carrier and/or commercial-facing business
- Experience leading other leaders
- Demonstrated success generating revenue or business growth and able to drive results through others
- Financial management experience and ability to understand and communicate financial metrics
- Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
- Demonstrated collaboration, influence, relationship building, and negotiation skills
- Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally
- Strong organizational and problem resolution skills
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$139,600.00 - $239,400.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
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Two medical plans (including a High Deductible Health Plan)
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Prescription drug coverage
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Enhanced Fertility benefits
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Flexible Spending Accounts
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Health Savings Account (including employer contribution)
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Dental and Vision
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Basic and Supplemental Life Insurance
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Short-Term and Long-Term Disability
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Paid and floating holidays
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Paid time off (PTO)
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Paid parental leave
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Paid time off to volunteer in your community
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Charitable Giving Match Program
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401(k) with 6% company matching
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Employee Stock Purchase Plan
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Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
