GDS Business Manager

The strategy aims to grow by focusing on partnerships with groups of schools, districts and systems (GDS). These GDS require complex coordination of large volumes of professional learning. This position is the departmental lead for the GDS delivery, requiring a high level of collaboration within the department and with Community Partnership and Development (CP&D), Marketing, IBEN, and Authorization teams to anticipate needs and plan accordingly. South Korea is a GDS that has shown extremely high growth and demand for professional development. The demand is so high that a unique country-specific strategy for professional development delivery is required. This role will prototype and explore tactics to increase the scale and localization of PL Delivery. It will also be responsible for ensuring the PD offerings correspond to the schools needs and offers consistent quality. They will establish and oversee provider(s) serving the Korean market as well as plan delivered scheduled events. They will work in collaboration with the Requested Business Associate Manager to support the planning of requested events in the country. They will represent PDD in collaborations with other departments to develop and implement holistic solutions to this market's unique needs.

This position will also support coordinating the needs of other key GDS accounts within and between PD Delivery teams.

Position requires 10-15% international travel.

They must have at least significant years of experience in demand analysis and/or vendor management.

1. Coordinate the delivery of all Professional Development in South Korea. This will be done through collaboration with PD Delivery and with other departments such as IBEN, Authorization, Marketing and Community Partnership and Development.

2. Coordinate the delivery of Professional Development for key GDS customers in the AP region. This will be done through collaboration with PD Delivery and other departments.

3. Participate, assess and implement initiatives from Local Prototype working group for South Korea.

4. Through collaboration with marketing, ensure budgeted enrolment targets are met for assigned markets and key accounts.

5. In collaboration with the AP Regional Business Manager, complete the annual scheduling process for scheduled events ensuring the offer aligns to school’s needs.

6. Liaisons with other departments, schools and GDS to collect feedback about training needs in assigned geographic areas.

7. Leads the bidding and award process for assigned PD Providers.

8. Responsible for a positive and productive working relationship with assigned PD Providers ensuring timelines and deliverables as outlined in the contract are met.

9. Collaborates with, and provides guidance to, other departments such as IBEN, Legal and Finance in the day-to-day management of events.

10. Keeps all assigned PD Provider related documents such as policies, guidelines, agreements, amendments, process documents (SOP), and term & conditions updated.

11. Provides accurate & timely reporting.

12. Serve as tier 2 support for IB Answers, ensuring SLA is adhered to.

13. Act as point of contact for IB Staff and stakeholders about areas of accountability.

14. As assigned, support global and regional initiatives.

15. Provide coverage to other team members, as needed.

Problem Solving and Decision-Making Level

• Liaising with internal stakeholders within the PL department and other directorates of the IB e.g. Business Development, Authorization, about the delivery of synchronous PD products and the demand resulting from GDS agreements.

• Decisions on how to best meet GDS and Korean stakeholder PD needs. Will require an in depth knowledge of IB's products, services and programmes.

• Decisions on PD Provider vendors that ensure achievement of enrolment goals and compliance to contracted terms and conditions.

• Decides preferred location and workshop offer of scheduled workshops and events using multiple sources of data such as hotel procurement and contracts, host school procurement options, and data coordinated with various other departments.

• Approves/denies changes to the over workshop offering in assigned areas.

• Bachelor's degree level or equivalent experience. Master's degree preferred.

• Experience working in an international environment a plus.

• Excellent English oral and written skills.

• Fluency in Korean required.

• Excellent organizational skills.

• Experience of training colleagues and stakeholders.

• Significant experience in vendor managementand/or demand analysis.

• Demonstrable professional experience in an education environment.

• Demonstrable experience in processes.

• Understanding of the Korean education sector or IB an asset.

• The ability to coach and develop others and encourage a culture of continuous learning.

• The ability to communicate confidently and clearly within and across teams with well-developed presentation skills.

• The ability to work with multiple stakeholders from diverse cultures.

• The ability to manage projects with multiple stakeholders and deadlines.

• The ability to build and foster productive working relationships.

• An exceptional eye for the details required in ensuring quality and accuracy.

• The capacity to work under pressure and respond to changing priorities and deadlines.

• A high degree of flexibility and adaptability.