Appex Innovation Jobs

GCP Support Engineer (L3)

Appex Innovation

GCP Support Engineer (L3)

Posted 27 Days Ago

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Nashville, TN, USA

In-Office

Senior level

Healthtech • Information Technology

The Role

Provides Level 3 support for GCP environments, resolving complex infrastructure incidents, conducting root cause analysis, implementing permanent fixes, and optimizing platform reliability and performance. Supports service transitions, operational readiness, security controls, vulnerability remediation, and customer escalations. Requires expertise in GCP, Compute Engine, Kubernetes/GKE, networking, IAM, monitoring, logging, and incident management, with Terraform, CI/CD, scripting, and cloud security knowledge preferred.

Summary Generated by Built In

Role: Google Cloud Platform (GCP) L3 Support Engineer

Location: Tennessee

Experience: 6-10 Years

Role Summary
Provide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.

Key Responsibilities
• Resolve complex GCP infrastructure and platform incidents.

• Perform root cause analysis and implement permanent fixes.

• Support transition, knowledge transfer, and operational readiness activities.

• Manage platform availability, reliability, and performance optimization.

• Collaborate with customer and delivery teams on escalations and service improvements.

• Support cloud-native security controls and vulnerability remediation coordination where applicable.

Required Technical Skills
• Google Cloud Platform (GCP)

• Compute Engine

• Kubernetes /GKE

• Cloud Networking and IAM

• Monitoring, Logging, and Incident Management

• Preferred Skills

• Terraform / Infrastructure as Code

• Cloud Operations Suite (Stackdriver)

• CI/CD pipelines

• Scripting (Python/Bash)

• Understanding of cloud-native security solutions and security best practices

Certifications

Google Professional Cloud Architect (Preferred)
Google Professional Cloud DevOps Engineer (Preferred)

Key Competencies
• Strong troubleshooting and analytical skills

• Customer-facing communication

• Production support and operations experience

• Documentation and knowledge management

• Ability to work in a managed services support environment

Skills Required

6-10 years of experience
Google Cloud Platform experience
Compute Engine experience
Kubernetes or GKE experience
Cloud networking and IAM experience
Monitoring, logging, and incident management experience
Production support and operations experience
Strong troubleshooting and analytical skills
Customer-facing communication skills
Documentation and knowledge management ability
Ability to work in a managed services support environment
Terraform or infrastructure-as-code experience
Cloud Operations Suite experience
CI/CD pipeline experience
Python or Bash scripting experience
Understanding of cloud-native security solutions and best practices
Google Professional Cloud Architect certification
Google Professional Cloud DevOps Engineer certification

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The Company

HQ: Princeton, NJ

47 Employees

Year Founded: 2013

What We Do

At Appex Innovations, we believe in the power of technology to transform healthcare, we believe in being nimble and in continual innovation, we believe that every customer is unique and we believe in listening to our clients. With our deep expertise in the health care domain, solid resource base, constant industry interface and the drive to be the best in the industry, we strive to provide services that re-define health care in the years to come. The secret to our success is Appex Innovations commitment to our people and our work. We thrive on teamwork, intelligence, and innovation. Our bright and energetic employees, hailing from over different parts of the world, share a passion for leading the way to improved healthcare outcomes. Together we work diligently to add value to our clients.