TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We are looking to hire a GCC IT Support engineer to join our Global Support team in Costa Rica. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions, as well as customer centric.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
What You'll Bring:
The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following:• Equipment set up and inventory, onboarding and off-boarding, onsite support and new hires activities for GCC Costa Rica employees• Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.• Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.• Document user requests and update client trouble tickets with the status of the issue.• Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.• Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.• Test new hardware and software and deploy the installation of computers and mobile devices.• Coordinate with other teams or specialists to troubleshoot and resolve issues as needed• Handle escalations.• Work independently within established procedures associated with the specific job function.• Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.
Impact You'll Make:
Key requirements• Associate's or bachelor's degree from an accredited institution in Computer Science or related field or have related work experience• Ability to work after hours and/or weekends when needed
Competencies• Excellent communication and writing skills in English and Spanish• Ability to work independently and in a team environment• Creative problem-solving skills• Service first mentality• Ability to learn quickly, work well under pressure, and meet tight deadlines• Flexible, highly organized, open to feedback with excellent follow-through skills
Technical Skills• Technical Desktop Skills required, including previous experience in:
o Contact Center Support environment
o Onsite support
o Support Ticket systems
o Familiar working with Incident and Request management• Working knowledge of MS Office applications for clients• Experience working with senior-level executives• Operating Systems (PC, MAC and VDI extensive knowledge)• IT Asset Management Experie
Great to have:• Comprehensive understanding of data analysis techniques• Maintain Data Reports• Basic Scripting and Programming Experience• Basic knowledge on Linux/Unix• Project Management
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Sr Technician, IT Support
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
