Be part of the ALEBS Evolution: Accelerate Innovation, Empower People
Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global
powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving
efficiency and excellence across the globe.
Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future.
Our mission is clear:
● Operational Excellence: We are pioneering the next era of business services by re-engineering and
automating processes with RPA and Generative AI.
● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your
physical and mental health.
● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the
future leaders of the Air Liquide Group.
Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,
the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service
center; you are joining a global movement where innovation meets humanity.
Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and
grow with us.
How will you CONTRIBUTE and GROW?
The solution owner will work closely with the business stakeholders of its stream (GPO, service delivery, Tower head and Operations) and will also work hand in hand with IT partners and DDS CF in a product mode. The solution owner will rely on local subject matter experts (local key users) to drive adoption and ensure change management.
1. Strategic Solution Roadmap
Propose, define, and drive the ServiceNow solution roadmap, aligning it with global business strategies
Partner with Business Process Owners (BPOs) to support the definition and integration of domain-specific roadmaps
2. Value Delivery & Performance
Define, track, and optimize value generation metrics within the scope of the solution
Analyze performance data and build insightful dashboards to ensure continuous improvement and ROI
3. User Adoption & Change Management
Own and monitor user adoption metrics throughout the entire lifecycle of the solution
Establish clear adoption KPIs and coordinate end-to-end testing processes (UAT)
Collaborate with local key users to guarantee smooth transition and change management across regions
4. Demand (DMND) & Evolution Management
Act as the strategic second-level filter for IT and business needs, prioritizing the backlog based on business impact and feasibility
Translate business requirements into clear technical specifications for agile IT delivery teams
#LI-AS1
Are you a MATCH?
Hard Skills / Technical Expertise
ServiceNow Expertise: Deep technical and functional understanding of the ServiceNow platform (Certifications such as CSA - Certified System Administrator or CIS - Certified Implementation Specialist are highly recommended)
Frameworks & Methodologies: Proficiency in ITIL and Agile (Scrum / SAFe) methodologies
Process Vision: Strong business-process-oriented vision, with a focus on Back Office and Shared Services (GBS) ecosystems
Data & Analytics: Solid analytical skills with the ability to interpret complex performance data and create actionable dashboards
Soft Skills (The Breakthrough Mindset)
Influential Leadership: Proven ability to lead, and align diverse stakeholders
Analytical Rigor: High attention to detail, structured thinking, and a problem-solving mindset
Stakeholder Management: Exceptional communication skills to bridge the gap between technical IT partners and non-technical business operations
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- Deep technical understanding of the ServiceNow platform
- Certifications such as CSA or CIS
- Proficiency in ITIL and Agile methodologies
- Strong business process vision
- Solid analytical skills for performance data
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
