EMEA Sales Operations Team Lead - ThousandEyes

Reposted 10 Days Ago
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Oeiras, Lisboa, PRT
Hybrid
Senior level
Cloud • Software
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Lead EMEA Sales Operations, manage a small team, design and optimize GTM strategies, analyze data to identify trends, maintain sales reporting and dashboards, deliver training, support deal desk and quotes, improve Salesforce/CPQ processes, and collaborate cross-functionally to drive sales productivity and operational excellence.
Summary Generated by Built In
Meet the Team The EMEA Sales Operations team at ThousandEyes is the engine behind our regional expansion, serving as the strategic backbone for our sales organization. We operate in a fast-paced, high-growth environment where data is our compass and collaboration is our currency. By partnering closely with global functions-including marketing, finance, and legal-our team transforms complex data into actionable insights that drive revenue. If you thrive in a data-driven culture and are passionate about building scalable processes that empower sales teams to excel, you will find a home here. We are a team that values innovation, precision, and the collective success of our global ThousandEyes community.
Your Impact
We are seeking a strategic EMEA Sales Operations Team Lead to drive regional growth by mentoring a high-performing team and aligning go-to-market strategies with global revenue objectives. You will transform complex data into actionable intelligence for leadership while executing projects that enhance sales productivity and data integrity. By providing targeted operational support and training, you will empower our sales force with the essential tools and workflows required to excel. Ultimately, you will collaborate with global stakeholders to localize processes and foster a lasting culture of operational precision across the entire sales ecosystem.
Minimum Qualifications
  • 5+ years of experience in Sales Operations, Sales, or business management within the SaaS or technology sector.
  • 2+ years of experience in a leadership or mentorship capacity.
  • 2-3 years of direct experience with Salesforce and Salesforce CPQ (Steelbrick), including dashboard and report creation.
  • Advanced proficiency in Excel, including pivot tables and chart creation.
  • Deep familiarity with SaaS business metrics and revenue generation indicators.

Preferred Qualifications
  • Proven ability to coach, develop, and inspire team members.
  • Experience leading strategic, cross-functional projects with a focus on process improvement.
  • Exceptional attention to detail and ability to manage multiple priorities in a deadline-driven environment.
  • Strong interpersonal skills with a demonstrated ability to build trusting relationships across global and regional teams.
  • Self-motivated and adaptable mindset, capable of thriving in a constantly evolving business landscape.
  • Salesforce Admin experience is highly desirable.

Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

Skills Required

  • 5+ years of experience in Sales Operations, Sales, business management, or a similar analytical role
  • Experience within SaaS or technology sectors
  • 2+ years of experience leading and mentoring a small team
  • 2-3+ years of direct experience with Salesforce and Salesforce CPQ (Steelbrick), including reporting and dashboard creation
  • Salesforce Admin experience
  • Strong quantitative skills analyzing large data sets and translating findings into business strategies
  • Advanced Excel skills (pivot tables, charts)
  • Experience planning and leading strategic and operational projects focused on process improvement
  • Deep familiarity with SaaS business metrics, revenue indicators, and sales processes
  • Exceptional attention to detail, organization, and multitasking under deadlines
  • Team-oriented, adaptable, proactive with a positive demeanor
  • Self-motivated and able to work independently and collaboratively across global teams
  • Proven ability to build and maintain strong relationships based on trust and results

What the Team is Saying

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Cisco ThousandEyes Compensation & Benefits Highlights

  • Healthcare Strength Healthcare offerings include comprehensive medical, dental, and vision options with mental‑health resources and an EAP, described across Cisco’s global well‑being programs. Being part of Cisco also brings access to resources like LifeConnections health centers in select hubs.
  • Leave & Time Off Breadth Time away is described as generous, with company‑wide “Days for Me,” paid volunteer time (Time2Give), an end‑of‑year shutdown, and, for many U.S. roles, non‑accrued vacation. ThousandEyes’ and Cisco’s career pages consistently highlight these programs as part of a balanced approach to work and life.
  • Equity Value & Accessibility Equity programs are emphasized through an Employee Stock Purchase Plan and share‑based awards as standard elements of total rewards. Business‑unit and Cisco materials present stock ownership as broadly accessible rather than limited to a narrow group.

Cisco ThousandEyes Insights

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The Company
HQ: San Francisco, CA
1,100 Employees
Year Founded: 2010

What We Do

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Why Work With Us

Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.

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Cisco ThousandEyes Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 20 % of the time
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