Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Lead EMEA Sales Operations, manage a small team, design and optimize GTM strategies, analyze data to identify trends, maintain sales reporting and dashboards, deliver training, support deal desk and quotes, improve Salesforce/CPQ processes, and collaborate cross-functionally to drive sales productivity and operational excellence.
Summary Generated by Built In
ThousandEyes is seeking a highly motivated EMEA Sales Operations Team Lead to join our team and support our expanding sales organization. You will be the sales operations point of contact for our EMEA sales team while also providing support for the rest of ThousandEyes' global sales organization. You will also combine quantitative precision and business insight to identify business trends and opportunities, design optimal workflows, and introduce innovative capabilities to the business. As part of this, you will partner with members of ThousandEyes' sales, marketing, finance, legal and analytics teams. This position requires an individual who is team-oriented, excited to play a key role in growing ThousandEyes' presence in EMEA, and driven to produce high-quality results.
What You'll Do
Requirements
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
What You'll Do
- Serve as the Sales Operations team lead for EMEA, acting as the primary point of contact for EMEA sales leaders and teams, and leading a small team of Sales Operations Managers and Analysts.
- Design, implement, and optimize go-to-market (GTM) strategies and revenue enablement levers for the EMEA region, ensuring alignment with global company goals across sales, marketing, channel, services, and customer success.
- Proactively identify business trends, process gaps, and improvement opportunities using quantitative analysis and business insight; drive remediation and improvement initiatives through data, tools, and cross-functional collaboration.
- Monitor, analyze, and enhance the accuracy and distribution of sales reports and intelligence, recommending revisions or developing new tools as needed.
- Generate regular and ad-hoc metrics for EMEA leadership to report on business drivers and regional performance; make actionable recommendations based on data trends.
- Be responsible for and ensure the delivery of training to EMEA sales, sales management, and sales support staff, partnering closely with global teams as needed.
- Provide ground support for the EMEA sales team, including processing day-to-day operational requests (e.g., customer-facing quotes, approval requests, deal support).
- Collaborate with other regional and global sales operations teams to ensure process alignment and share best practices.
- Lead and execute projects that improve sales productivity, efficiency, and data integrity in Salesforce.com and related sales tools.
- Work with Global Deal Desk & Revenue Accounting teams to localize workflows and drive operational excellence in EMEA.
- Support ad-hoc reporting and operational initiatives as required.
Requirements
- 5+ years of experience in Sales Operations, Sales, business management, or a similar analytical role, preferably within SaaS or technology sectors.
- 2+ years of experience leading and mentoring a small team, with a validated ability to coach, develop, and inspire team members.
- At least 2-3 years of direct experience with Salesforce and Salesforce CPQ (Steelbrick), including reporting and dashboard creation. Salesforce Admin experience is a plus.
- Strong quantitative skills with the ability to analyze large data sets and translate findings into actionable business strategies; advanced Excel skills (pivot tables, charts) are required.
- Experience planning and leading strategic and operational projects, with a focus on process improvement and driving results.
- Deep familiarity with SaaS business metrics, key revenue generation indicators, and sales processes.
- Exceptional attention to detail, organization, and multitasking abilities in a deadline-driven environment.
- Team-oriented, adaptable, and proactive with a positive demeanor and the ability to thrive in a constantly evolving environment.
- Self-motivated and able to work independently, as well as collaboratively across global and regional teams.
- Proven record to build and maintain strong relationships based on trust and results.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 5+ years of experience in Sales Operations, Sales, business management, or a similar analytical role
- Experience within SaaS or technology sectors
- 2+ years of experience leading and mentoring a small team
- 2-3+ years of direct experience with Salesforce and Salesforce CPQ (Steelbrick), including reporting and dashboard creation
- Salesforce Admin experience
- Strong quantitative skills analyzing large data sets and translating findings into business strategies
- Advanced Excel skills (pivot tables, charts)
- Experience planning and leading strategic and operational projects focused on process improvement
- Deep familiarity with SaaS business metrics, revenue indicators, and sales processes
- Exceptional attention to detail, organization, and multitasking under deadlines
- Team-oriented, adaptable, proactive with a positive demeanor
- Self-motivated and able to work independently and collaboratively across global teams
- Proven ability to build and maintain strong relationships based on trust and results
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage alongside mental-health resources (EAP), with on-site or virtual health centers and wellness programs available. This breadth indicates strong attention to whole-person wellbeing across U.S. and global contexts.
-
Leave & Time Off Breadth — Time off extends beyond standard PTO with a paid birthday, companywide “Days for Me,” an end‑of‑year shutdown, voting leave, and 10 paid volunteer days. These programs provide structured opportunities for rest, personal needs, and community engagement.
-
Parental & Family Support — Support spans global parental leave for primary caregivers, caregiving concierge services, mothers’ rooms, and select on‑site children’s learning centers. Family‑building coverage consolidates fertility, preservation, adoption, and surrogacy services under a combined lifetime maximum.
Cisco ThousandEyes Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
Gallery
Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
Learn more
