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Job Description:
The CMF Billing Assistant manages the configurations in E2K that enable the global billing operation to run efficiently, according to operational and customer requirements. The CMF Assistant will work collaboratively with other team members to process the creation and maintenance of CMFs for all regions worldwide, in compliance with the requirements and regulations applicable to each territory. The CMF operation requires flexibility and calls for an individual who is capable of thinking innovatively and developing creative solutions.
Responsibilities:
- Process the entire incoming volume of CMF requests according to internal workload assignments, demonstrating flexibility to support mailboxes across all regions.
- Collaborate with other members of the CMF team to ensure cases are completed within the established SLA (Service Level Agreement).
- Ensure configurations are completed accurately, taking into consideration the potential impact at the corporate, geographic, and customer levels.
- Maintain CMF written procedures and documentation up to date.
- Partner with the CMF Team Leader and Supervisor to address and resolve escalations that require urgent action.
- Conduct periodic audits of processed cases in collaboration with other team members.
- Communicate and provide support to other team members and UPS departments to ensure CMF updates are executed accurately and in a timely manner.
Skills Required:
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office: Word, PowerPoint, and Excel
- Ability to multitask in a fast-paced environment
- 70% proficiency in Excel
- 80% proficiency in English
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- Excellent verbal and written communication skills
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Ability to multitask in a fast-paced environment
- 70% proficiency in Excel
- 80% proficiency in English
United Parcel Service (UPS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).
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Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
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Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
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Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.
United Parcel Service (UPS) Insights
What We Do
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.
