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Job Description:
Job Description:This position is responsible for supporting the end-to-end billing process by reviewing, preparing, and processing billing transactions in a timely and accurate manner. He/She validates billing information received from Operations, ensures invoices are generated according to customer requirements and established procedures, processes billing adjustments when needed, and maintains billing records and systems accordingly. This position works closely with internal stakeholders to ensure the completion of billing activities within service level expectations while identifying and escalating exceptions as appropriate.
Key Accountabilities:
Process billing transactions accurately and within established timelines.
Review and validate billing requests and supporting documentation.
Complete billing adjustments, credits, debits, and rebills when required.
Monitor workload and prioritize activities to meet service level expectations.
Identify, investigate, and escalate billing discrepancies and exceptions.
Perform quality reviews to ensure billing accuracy and compliance.
Maintain accurate billing records and system updates.
Collaborate with internal stakeholders to ensure timely completion of billing requirements.
Proactively identify opportunities to improve processes and reduce billing errors.
Qualifications:
English proficiency at B1 level.
Effective written and verbal communication skills.
Proficiency in Microsoft Office applications.
Administrative Support, or related functions preferred.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to manage multiple tasks and priorities in a deadline-driven environment.
Proactive mindset with strong follow-up and ownership skills.
Ability to work independently and as part of a team.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- English proficiency at B1 level
- Effective written and verbal communication skills
- Proficiency in Microsoft Office applications
- Administrative support or related-function experience
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to manage multiple tasks and priorities in a deadline-driven environment
- Proactive mindset with strong follow-up and ownership skills
- Ability to work independently and as part of a team
United Parcel Service (UPS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).
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Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
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Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
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Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.
United Parcel Service (UPS) Insights
What We Do
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.
