Jobs at United Parcel Service (UPS)

Develops and manages a B2B client portfolio within an assigned geographic area. Responsibilities include prospecting, meeting monthly sales targets, contacting potential customers, scheduling appointments, analyzing needs, presenting UPS services, preparing bids, retaining and expanding active accounts, resolving issues, and maintaining sales reports and internal systems.

Lead UPS’s enterprise AI governance product strategy, roadmap, operating model, KPIs, and platform vision. Own governance capabilities across the AI lifecycle, including intake, risk assessment, monitoring, incident response, change control, and retirement. Direct automation and workflow design using IBM watsonx.governance, anticipate regulatory requirements, manage AI asset and agent lifecycles, influence senior stakeholders, and mentor product managers and cross-functional contributors.

Coordinates shipment bookings and transportation activities for clinical logistics, monitors deliveries, prepares documentation, maintains shipment visibility, and supports customers, shippers, internal teams, and service providers. Handles inquiries, database updates, filing, customer communications, and issue resolution while ensuring operational requirements and timelines are met.

Support Key Account operations by conducting investigations, data analysis, reporting, and process improvement. Maintain investigation documentation, ensure GxP/CAPA compliance, administer reporting databases/SQL, and collaborate with clients and cross-functional teams to implement corrective actions and optimize workflows.

Supports the Area Sales Manager through reporting, sales performance monitoring, customer recognition management, meeting coordination, information consolidation, international hold management, bid reconciliation, and customer calls. Maintains DBR reports and GEMS entries while serving as a central sales support resource. Uses Siebel, Data Warehouse queries, Microsoft Office, Teams, CVBAT, and Sales Funnel tools.

This role provides customer service to UPS Preferred accounts, resolving issues, handling inquiries, and maintaining customer communication with minimal supervision.

Own the CommerceShield AI-powered e-commerce risk product family, including roadmap, risk decisioning, integrations, customer discovery, experimentation, commercial performance, and responsible AI practices. Lead 1–2 product analysts and cross-functional teams while improving merchant adoption, retention, revenue, and loss reduction across Shopify, REST API, webhook, and LynkUp connectivity paths.

Supports Canadian corporate and indirect tax compliance, including tax return preparation, GST/HST and other filings, audits, government information requests, reconciliations, tax research, reporting, and tax accounting. Collaborates with Finance, Accounting, Payroll, Procurement, and Operations teams while monitoring Canadian tax legislation and supporting tax technology, ERP, automation, and process improvement initiatives.

Manage a large portfolio of SMB accounts across the Simi Valley territory as the primary customer contact. Handle routine inquiries, escalate complex issues, coordinate with sales/support/operations, run virtual check-ins and performance reviews, monitor health metrics, drive product adoption, identify upsell opportunities, update UPS DRIVE, and implement strategies to reduce churn and increase account value.

Processes customer accounts receivable, investigates unidentified payments, applies payments to invoices, performs reconciliations, prepares general ledger postings and refunds, processes direct debits, and communicates with customers, collectors, operations, countries, and UPS departments.

Develop and acquire new business across an assigned territory through prospecting, lead generation, presentations, solution tailoring, strategic sales planning, negotiation, and deal closing. The role requires collaboration with marketing, product development, and customer support teams, strong logistics knowledge, effective communication, and willingness to travel.

Owns the full B2B sales cycle for UPS Capital’s risk management and financial protection solutions, from prospecting and discovery through solution design and closing. The role develops new customers, manages pipelines and forecasts, builds ROI-based business cases, and collaborates with UPS sales, product, technology, operations, underwriting, and analytics teams. Candidates must translate digital and data concepts into customer value, maintain CRM discipline, and obtain a property and casualty insurance license.

Handles customer complaints and service issues involving package delivery, including missing or damaged items and missed deliveries. Manages calls, emails, and correspondence, including escalations from senior management, VIPs, attorneys, and state attorneys general. Coordinates resolutions with UPS departments and operating locations, maintains complaint profiles, determines responsibility, diffuses frustrated callers, and prepares reports on issues and resolutions.

Sell UPS supply-chain solutions to SMB and national customers in a defined territory. Develop pipeline, acquire customers, negotiate contracts, manage post-sale implementation, collaborate with pricing/operations, and meet revenue, volume and profit targets.

Build and manage relationships with healthcare clients generating $2 million to $30 million in revenue. Serve as the primary customer contact, identify growth opportunities, exceed revenue targets, present UPS Healthcare solutions, monitor account performance, and collaborate with operations and customer solutions teams. The role requires complex selling experience, strong negotiation and presentation skills, English proficiency, willingness to travel across Europe, and Dutch language skills preferred.

Develops and manages a B2B client portfolio within an assigned geographic area. Responsibilities include prospecting, meeting sales targets, contacting potential clients, presenting UPS services, preparing bids, retaining and expanding accounts, resolving client issues, and maintaining sales reports and internal systems. The role requires a bachelor’s degree, communication skills, Microsoft Office proficiency, vehicle operation eligibility, travel availability, and flexible shift availability.

Manage high-value customer accounts by serving as the primary contact, resolving issues, coordinating with internal teams, conducting business reviews, and developing tailored success plans. Monitor retention and performance metrics, prevent churn, identify upselling and cross-selling opportunities, and provide strategic guidance to improve customer adoption, satisfaction, loyalty, and revenue growth.

Manages China tax compliance, audits, tax authority relationships, and preparation of corporate income tax, VAT, withholding tax, and other local filings. Monitors regulatory developments, provides tax guidance, coordinates internal and external stakeholders, supports tax planning and risk management, and supervises tax specialists where applicable.

Analyzes marketing and customer performance data, creates reports, identifies plan gaps and high-impact customers, supports revenue management and pricing decisions, develops retention and churn-reduction programs, investigates customer characteristics, coordinates pricing requests, and manages relationships with indirect sales channels and resellers.

Develops new business and expands existing accounts through prospecting, networking, presentations, relationship management, proposals, negotiations, and deal closure. Builds sales pipelines, researches markets and competitors, identifies growth opportunities, collaborates with internal teams, maintains Salesforce records, and supports client retention. Requires strategic planning, industry engagement, and consultation with mid- and senior-level decision-makers.