Game Operations Specialist

A bit about us 

Do you want to join one of the world’s fastest growing sports technology companies? 

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. 

We’re looking for enthusiastic and ambitious people to join our talented team.  

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.  

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports. 

The Role

We are looking for an individual who can lead as a game operations specialist. Overall, this role is responsible for ensuring the overall success of tracking and event validation for multiple sports leagues around the world. The specialist will assist the team to process live tracks, validate sports-specific markings and events, handle day-to-day activities, develop and implement future strategies, and to work closely with department leadership to meet expectations and objectives.

Main Responsibilities: 

• Collaborate with a large and diverse international staff of peers.
• Master and have complete command over the entire tracking and event system and processes.
• Maintain and develop documentation.
• Influence operational staffing decisions in synchronization with engineering development and client service-level agreements.
• Be the knowledge bank for game operations to identify and troubleshoot system failures.
• Offer operational support on game days.
• Evaluate data discrepancies.
• Ensuring a strong global collaboration with multiple international offices.

Stretch responsibilities:

• Manage a large staff of contractors.
• Proactively possess the people management skills to oversee the real time performance of a rotating team of international contractors.

Required skills:

• A strong tolerance for repetitive tasks.
• Knowledge and experience with definitional sports terms, particularly in Football and Basketball, will be considered an advantage.
• Prior experience with making time-critical judgment calls regarding live data processing, engineering support.
• Prior experience collaborating live with remote colleagues.
• Understanding of the current landscape and recent past of major professional sports leagues.
• Attention to detail; speed and accuracy are a must.
• Ability to present opinions in a group setting.
• Strong desire and aptitude to learn new skills as well as build on top of current strengths.
• Accountable to self prioritize current and upcoming workloads.

Additional Position Details:

• Must be able and available to work evenings, weekends and holidays.
• Must be able and available to work according to the various sporting league schedules, which includes
  holidays during the regular season (including day after Christmas Day (Boxing Day) and New Year's Day).
• Must possess flexibility, including early morning and late evenings.

What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.