Jobs at aytm

Administer and enhance Salesforce for Revenue Operations, Customer Success, and New Business teams. Manage users, permissions, fields, layouts, automation, reports, dashboards, data quality, imports, testing, release management, and documentation. Troubleshoot user issues, support forecasting and analytics, improve processes, and assist with Salesforce integrations and AI-enabled workflows. The role offers growth in Salesforce administration, revenue operations, business systems, reporting, automation, and AI-powered operations.

Manage strategic post-sale relationships across a portfolio of enterprise accounts. Drive platform adoption, usage, retention, renewals, and expansion; lead onboarding, success planning, executive business reviews, and risk mitigation. Coordinate internal teams, monitor account health and usage data, identify new use cases, support account growth, maintain accurate CRM records, and advocate for customer feedback. The role requires strong enterprise SaaS customer success experience, market research knowledge, analytical ability, and executive communication skills.

Execute high-volume, AI-assisted outbound prospecting across email, phone, and social to qualify intent-driven leads, book demos for Account Executives, maintain CRM accuracy, and iterate on multichannel cadences and AI workflows to scale enterprise pipeline.

Provide email, chat, and phone support for clients using a market research platform. Troubleshoot survey launches, survey logic, platform features, and technical issues; offer platform guidance, escalate bugs, and keep stakeholders informed. Help clients become more self-sufficient through clear explanations and self-service resources. Use AI tools as a quality-control layer, write and refine prompts, manage competing priorities, and collaborate asynchronously across teams.

Lead and execute product vision for a B2B SaaS market-research platform. Conduct market and competitive research, define and prioritize features, write user stories and acceptance criteria, collaborate with engineering, design, and cross-functional teams, support launches, track product performance, and iterate based on user feedback.