Description and Requirements
Process Details & Primary Responsibility
Monitor the billing, transmission and payment processes for assigned customers of varying complexity.• Reconcile differences between billed and paid amounts from group customers. Implement corrective actions, as needed, to ensure correct billing for insurance plan participants.• Accountable for accurately applying premium or updating information from Institutional customers to the policies/accounts/records for each individual in a timely fashion.• Assist in coordinating internal resources needed to implement product additions, to adjust for customer mergers/acquisitions and to accommodate customer changes in pay frequency, reorganizations, etc.• Participate in analyzing escalated problems, issues and/or inquiries from group customers, Sales execs, brokers and other units within Met (e.g., Call Center) and develop solutions/responses. • Proactively perform functions that are critical to the accuracy of the billing for all assigned accounts; (annually updating account billing schedules, daily analysis of reports that document missed or incorrect deductions, audit the accuracy of the content of administrative systems, etc.) in order to prevent serious administrative problems and customer service issues. • Assist in contributing to the development of new processes and procedures.• Mentor new Account Reps. and other Account Reps. on entry level topics.• Document existing administrative processes and procedures. Recommend improvements to existing systems and processes/procedures from the patterns observed administering cases.• Any other essential function that may occur from time to time as directed by the Assistant Manager/Team Leader
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What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
