Some of what you will do:
Staples Professional is the contract business-to-business division of Staples, working with companies of 20 or more employees to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost. In addition to a complete selection of office products, Staples Professional offers: Business Interiors by Staples, Staples Technology Solutions, Staples Facility Solutions, Staples Print Solutions and Staples Promotional Products.
Specifically, You Will:
Manage and resolve customer concerns or inquiries, providing follow-up to ensure appropriate action is taken and issues are resolved to the customer's satisfaction within the department's established Service Level Agreement (SLA).
- Effectively utilize systems, tools, and processes and gather necessary information from business partners, vendors, and internal stakeholders when handling customer inquiries and developing solutions.
- Work directly with customer requests to identify furniture product requirements, assess needs based on client budgets, project objectives, and workspace requirements, and recommend appropriate furniture and workspace solutions.
- Collaborate closely with the Furniture Sales team, vendor partners, and internal stakeholders to support the development of quotations, product specifications, furniture recommendations
- Apply strong knowledge of the contract furniture industry, workspace solutions, furniture product applications, and proficiency with Worksheet 2020 to ensure accurate pricing, specification review, quotation development, and solution recommendations.
Some of what you need:
- Post Secondary Education or equivalent work experience
- Minimum 2 years previous customer service experience required
- Working knowledge of CFS, Alpha or similar Order Management System
- Proficient with MS Office Products and Outlook
- Knowledge of furniture products preferred
- Excellent written and verbal communication skills
- Excellent customer service, interpersonal and problem solving skills
Physical Environment/Working Conditions:
Remote
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…
#MakeAnImpact
Skills Required
- Post Secondary Education or equivalent work experience
- Minimum 2 years previous customer service experience
- Working knowledge of CFS, Alpha or similar Order Management System
- Proficient with MS Office Products and Outlook
- Proficiency with Worksheet 2020
- Knowledge of furniture products
- Excellent written and verbal communication skills
- Excellent customer service, interpersonal and problem solving skills
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
