Description
Funeral an Cemetery Support
Reports to: Cemetery Administration Supervisor
Supervises: None
POSITION SUMMARY:
Greets the public both in person and on the telephone, providing a professional and pleasant experience to ensure a positive first impression. Performs many clerical tasks that are essential to the efficient operation of the office. Ensures all graveside services are conducted within established guidelines as defined by Fairmount Memorial Association/Fairmount Holdings, Inc. (Fairmount).
Each family is to receive exquisite service second to none.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Answers and forwards incoming calls.
- Greet clients and visitors
- Assist others within the organization of Fairmount.
- Family Service
- Grounds Crew
- Heritage/PNWs
- Maintain a professional appearance.
- Conservative business attire
- Name Tag
- Proper footwear; suitable to weather conditions and terrain.
- Responsible for being at the cemetery a minimum of one hour in advance of the service to ensure proper graveside location, set up and unobstructed lead in route for the families.
- Check in with Family Service Representative for any special requests desired by the family.
- Communicating any necessary changes/corrections to the service set up crew or foreman as needed.
- Provide cemetery amenities: tissues, water (during warm weather or as requested), flower seeds and others as assigned.
- Be at the entrance ready to greet service/event attendees no later than 30 minutes prior to service/event.
- Attentively standing outside of vehicle.
- Four way flashers on.
- Responsible for the setup and operation of sound equipment and music/video system prior to and during the service. Coordinate with officiating person the music to be played.
- Coordinate with the Funeral Director when necessary, to lead the transition to the graveside for completion of the service.
- Maintain contact with grounds crew personnel and family service representatives to meet any special needs/additional requests of the families; i.e. family request to witness lowering of casket, etc.
- Responsible for collecting the burial transfer permit from the funeral director prior to the casket being accepted by the cemetery.
- Reports any unsafe conditions within all cemeteries to the Grounds Superintendent.
- Performs other duties as assigned. Job duties are subject to change as directed by management.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to function and excel in high volume, fast pace environment
Cooperative, team player, detail-oriented and adaptable to change
Excellent verbal and interpersonal communication skills Commitment to customer service and quality Efficient and dependable; punctual Demonstrate commitment to safety
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:?Must be able to lift 50 to 75 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for lengthy periods of time, and withstand short periods of exposure to the elements (including rain, snow, sleet, hail, cold and hot days.) For an employee to succeed in this position they will need to be able to interact with bereaved individuals and families in a time of morning while maintaining optimum levels of compassion and professionalism. This position will require the ability to multitask regularly, work independently, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Heritage Funeral Home promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing, as well as random drug-testing once employed.
EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Funeral & Service Vehicles (including Hearse and Limousine), Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems.
MINIMUM QUALIFICATIONS:? High school diploma or equivalent required. Minimum of 2 years work experience in customer service. Experience in the funeral/cemetery profession preferred. Valid state driver’s license with insurable driving history.
EMPLOYMENT AT WILL:
Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.
? No representative of this organization has the authority to change this at-will relationship except in a specific written agreement declaring such intent and signed by the employee and:
o The President/CEO of Fairmount Holdings AND
o The Chairman of the Fairmount Memorial Association Board
Skills Required
- High school diploma or equivalent
- At least 2 years of customer service experience
- Experience in the funeral or cemetery profession
- Valid state driver's license with an insurable driving history
- Ability to lift 50 to 75 pounds without assistance and 75 to 200 pounds with assistance
- Ability to stand or sit for lengthy periods and work in rain, snow, sleet, hail, heat, and cold
- Ability to interact compassionately and professionally with bereaved individuals and families
- Ability to multitask, work independently, adapt to changing schedules, and contribute to problem solving
- Successful completion of mandatory pre-employment drug testing
What We Do
Fairmount Memorial Association is a locally owned, nonprofit cemetery organization serving Spokane, Spokane Valley, and the wider Inland Northwest. It manages seven cemetery parks and helps families plan, arrange, and coordinate burial, cremation, memorial, and funeral services. The association also provides pre-arrangement assistance, immediate at-need support, grief resources, and ongoing care for its cemetery properties and memorial grounds.
