Funds Trading Administrator

Role Description 

The Funds Trading Administrator is a dual role that is responsible for processing different instructions end to end, settlement of financial instructions, servicing and supporting our clients on behalf of FNZ.

This means the following key requirements:
 

• The role holder should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. 
• The role holder will be responsible for all aspects of a day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality.
• Excellent written and oral communication skills and maintain the core values of the organization.
• The role holder will be responsible for service delivery to our clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients KPIs.

Specific Role Responsibilities  

Strategy

• Deliver best in class operational services to clients and internal partners.
• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
• Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,
• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,
• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.
• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
• Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
• Handle complex issues and escalate as needed acting with a sense of urgency.

Experience required 

Required Knowledge & Skills

• Bachelor’s degree or equivalent work experience and a background in financial services or related field preferred; 3-5 years of related experience.
• Operations experience within the Wealth Management/Platform industry.
• Strong written and oral communication skills. Must be organized and demonstrate the ability to handle several competing priorities. 
• Deadline and detail oriented.
• Computer proficient including and working knowledge of desktop software applications (e.g. Word, Excel, and PowerPoint etc.)
• Ability to collaborate with key stakeholders across the organization. 
• Ability to liaise at all levels with internal and external parties.
• Working knowledge of custody, settlement, and Trust accounting principles and processes.

Preferred Knowledge & Skills

• Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
• Technical operational knowledge relative to the team under role holders’ remit,
• Change management experience,
• Understand of risk/compliance policies and processes for a financial services business
• Able to demonstrate understanding of regulations that apply within the region

About FNZ Culture  

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.

That’s why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. 

Customer obsessed for the long-term Think big and make an impact Act now and own it all the way Challenge, commit and win together 

Read more about The FNZ Way and our values: www.fnz.com/culture 

Commitment to Equal Opportunities

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.