Help Provide Voices – Join PRC-Saltillo as a Funding Manager!
At PRC-Saltillo, our mission is to provide voices to children and adults who are unable to communicate effectively with their natural voices. Each year, we support thousands of individuals through specialized communication devices and software that empower people with Autism, ALS, Cerebral Palsy, Aphasia, and other conditions. Our work opens doors to education, employment, and fuller participation in life.
As a Funding Manager, you’ll provide day-to-day operational leadership for our funding and trial teams, helping ensure workflows remain efficient, consistent, and focused on providing an excellent customer experience. You’ll supervise and develop team members, manage workloads and service levels, monitor performance metrics, address workflow barriers and escalations, and partner with Regional Managers to support alignment across regional teams.
Go to our website to apply: PRC-Saltillo Careers
Why You’ll Love Working Here
- Mission-Driven Impact: Lead teams whose work helps individuals gain access to life-changing communication technology.
- Leadership & Development: Coach and develop Funding Specialists and Trial Program Specialists while supporting their day-to-day success.
- Operational Impact: Use workload, backlog, capacity, productivity, and quality metrics to identify opportunities and improve performance.
- Cross-Functional Collaboration: Partner with Regional Managers and regional teams to support consistent workflows, communication, and customer service.
Duties and Responsibilities
- Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
- Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
- Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
- Track volume, aging, backlog, capacity, and other operational metrics, identifying trends and implementing action plans as needed.
- Coordinate onboarding logistics and ongoing refresher training to support team members.
- Identify workflow challenges and recommend practical solutions to improve processes and tools.
Education and Experience
- Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered.
- Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required.
- Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required.
Required Skills/Abilities
- Strong leadership skills with the ability to manage daily operations in a high-volume, deadline-driven environment.
- Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
- Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action.
- Strong communication and collaboration skills with the ability to escalate issues clearly and appropriately.
- Strong problem-solving and root-cause analysis skills with the ability to implement sustainable solutions.
- Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms.
- Commitment to providing a positive internal and external customer experience through responsiveness, professionalism, and follow-through.
Skills Required
- Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field; equivalent education and relevant experience may be considered.
- At least 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or a workflow-based service environment.
- At least 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or equivalent leadership or project management experience.
- Strong leadership skills in a high-volume, deadline-driven operational environment.
- Workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
- Ability to use backlog, productivity, quality, capacity, and other operational metrics to identify trends and take action.
- Strong communication, collaboration, escalation, problem-solving, and root-cause analysis skills.
- Proficiency with business systems, portals, work queues, and Microsoft Office or equivalent platforms.
- Commitment to positive internal and external customer experiences through responsiveness, professionalism, and follow-through.
What We Do
PRC-Saltillo develops augmentative and alternative communication (AAC) solutions for people who cannot communicate effectively with their natural voices. Its offerings include speech-generating devices, communication apps, and AAC language systems designed to support spontaneous, independent, and interactive communication. The company serves children and adults worldwide, helping people with complex communication disorders express themselves regardless of disability, literacy level, or motor skills.
