- Manage capacity and workflow of each Specialist.
- All aspects of hiring, interviewing and on-boarding.
- Staff orientation/training.
- Ongoing training and development.
- Prepare staff schedules; manage vacation requests; review and approve timecards.
- Perform annual performance reviews and performance management as needed.
- Provide support with critical escalations and local leadership questions.
- Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
- Collaborate with key stakeholders to enhance efficiencies of processes and communications.
- Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.
- Analyze customer feedback as well as prepare reports for review and recommendation.
- Minimum 2 years previous supervisory experience.
- Prior Real Estate transaction processing and customer service experience.
- Experience with managing title and escrow transactions, particularly post-closing and/or funding activities
- Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
- Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
- Excellent verbal and written communication skills.
- A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction.
- Ability to coach team on providing exceptional customer service throughout the transaction process.
- Ability to learn and navigate multiple software systems with an elevated level of competency.
- Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
- Demonstrable history of effectively collaborating with different departments and leaders.
- Adaptable, able to prioritize and manage competing demands with a willingness to try new things.
Integrated Services delivers transaction services designed to support the full real estate lifecycle – title and escrow, mortgage, insurance, and home warranty – to deliver a seamless, compliant transaction from contract to close. It combines national strength with local precision, leveraging deep local expertise while being backed by the scale and resources of Compass International Holdings, enabling streamlined, transparent, and efficient support for homebuyers and sellers.Integrated Services operates across all 50 states and is supported by about 3,000 experts across the country. Integrated Services is a subsidiary of Compass International Holdings.
Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie's International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby's International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.
- NYSE: COMP
- 340,000 Real Estate Professionals
- 2,000+ independently owned and operated brokerages
- 120 countries and territories
Skills Required
- Minimum 2 years of previous supervisory experience
- Prior real estate transaction processing and customer service experience
- Experience managing title and escrow transactions, particularly post-closing and/or funding activities
- Ability to provide employee feedback through coaching and training
- Ability to work remotely with urgency in a fast-paced, high-volume paperless environment
- Excellent verbal and written communication skills
- People-first approach focused on agents and consumers
- Ability to coach teams in exceptional customer service
- Ability to learn and navigate multiple software systems
- Ability to identify and resolve problems, analyze information, and maintain confidentiality
- Demonstrated collaboration with different departments and leaders
- Ability to adapt, prioritize, and manage competing demands
What We Do
Coldwell Banker The Real Estate Centre (CB-TREC) is an Ontario based real estate brokerage with offices in Toronto, Vaughan, Newmarket, Barrie, Innisfil, and Orillia. Their experienced team of residential and commercial agents operate across southern Ontario, helping clients reach a wide range of real estate goals. Originally founded in 1906, the Coldwell Banker brand was built on a commitment to professionalism and customer service which remains the cornerstone of our business philosophy today. Coldwell Banker is one of the oldest real estate companies in the country and this experience has helped us achieve the highest sales volume of any national real estate franchise* — double our nearest competitor. A Different Kind Of Brokerage At Coldwell Banker The Real Estate Centre, creating opportunities for our clients and our people is the foundation of our business. So whether you’re ready to buy a home, sell your existing one, or are looking for a rewarding new career, creating the right opportunity for you to achieve your dream is the core principle that’s helped us consistently grow our brokerage since 2000. Our Team Coldwell Banker TREC has Sales Representatives that cover both residential and commercial real estate. Their knowledge and experience can guide you through the real estate process and help you with all the details before, during and after the sale.
